Scott Bovard
Denver,CO
Summary
At Green Valley Ranch Golf Course, I enhanced service efficiency and guest satisfaction by streamlining operations and providing exceptional customer service. Leveraging strong teamwork and excellent communication, I improved the guest experience and supported quality control, demonstrating professionalism and a proactive approach to maintenance and customer inquiries.
Overview
1
1
year of professional experience
Work History
Outside Services
Green Valley Ranch Golf Course
Denver, CO
05.2023 - Current
- Streamlined outside service operations for increased efficiency and improved guest experience.
- Delivered accurate information about club amenities, facilities, events, and promotions to players.
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
- Partnered with grounds crew to ensure optimal playing conditions were maintained throughout the day for guest satisfaction.
Education
Bachelor of Science - Business Management
St John Fisher University
Rochester, NY05.2027
Skills
- Strong teamwork
- Professionalism and Work Ethic
- Safety awareness
- Initiative and Self-Motivation
- Excellent Communication
- Quality Control
Timeline
Outside Services
Green Valley Ranch Golf Course
05.2023 - Current
Bachelor of Science - Business Management
St John Fisher University
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