Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Scott Brunet
Oceanside,CA
Work Preference
Summary
Dynamic engineer with experience across North America. Proven expertise in installation, troubleshooting, and maintenance, with a strong emphasis on process improvement and cost-saving initiatives. Recognized for effective multitasking while maintaining meticulous attention to detail and fostering collaboration within teams. Committed to enhancing serviceability in instrument designs and providing innovative solutions to complex challenges, ready to leverage a robust background to drive operational excellence and elevate customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Field and Customer Service Engineer
Oxford Nanoimaging Inc
Remote
09.2024 - Current
- Field service for all of North America working with a very unique form of super-resolution microscopy. Installation, qualification, routine maintenance, remote and on-site troubleshooting/repair.
- Leading installation and maintenance of advanced imaging systems across multiple regional sites.
- Streamlining service processes, enhancing response times and customer satisfaction.
- Implementing of preventive maintenance schedules, reducing system downtime significantly.
- Brought PM SLA compliance from ~55% to 99% on-time completion.
- Serving as a liaison between the company's engineering department and end-users regarding product updates or recalls, ensuring seamless communication throughout the process.
- Assisting with cost reduction initiatives by identifying inefficiencies within current systems/processes while suggesting innovative solutions and a lot more.
- Lots of laser (405-688 nM wavelengths) and fiber optic troubleshooting and experience.
- Working daily with extremely sensitive and delicate optics and almost microscopic hardware.
- Helped develop the organization by reporting deficiencies to directors and VPs to improve efficiency and accuracy.
- Helped to improve internal training.
Sr Hardware Integration Engineer and Tech Support
Pacific Biosciences Inc
Remote
06.2023 - 08.2024
- My role centered around serviceability consultation in new instrument designs, innovative thinking in campaigns to solve specific newly-released instrument issues, reporting to core teams and senior leadership on service metrics, for pilot and released instrument lines as well as remote technical support for both Windows based short read high accuracy next-gen sequencing platforms as well as long read Linux-based instrumentation.
- Collaborated with cross-functional teams to troubleshoot and resolve integration issues effectively.
- Developed detailed documentation for integration processes, improving knowledge sharing among engineering teams.
- Analyzed system performance data to identify areas for improvement and drive strategic enhancements.
- Mentored junior engineers on best practices for integration methodologies and troubleshooting techniques.
- Developed training materials for all levels of engineer team.
- Assisted in engineer training and achieved a 100% pass rate with that training system.
- Analyzed software performance metrics to identify areas for optimization.
- Ensured seamless user experience by conducting thorough testing of integrated systems before deployment.
- Attended meetings and took on leadership role as point of contact or stakeholder for projects.
- Assisted in setting up SLAs and metric goals for the service of new products.
Senior Field Service Engineer
Thermo Fisher Scientific Inc
Remote
08.2012 - 06.2023
- Led installation and troubleshooting of advanced scientific instrumentation in diverse field environments.
- Mentored junior engineers, enhancing team performance and technical expertise.
- Analyzed customer feedback to drive product enhancements and service improvements.
- Collaborated with cross-functional teams to ensure timely project delivery and compliance with safety standards.
- Conducted training sessions for clients on equipment operation and best practices, increasing user satisfaction.
- Streamlined service processes, reducing response times and optimizing resource allocation.
- Managed complex service contracts, ensuring alignment with customer expectations and operational goals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Maintained customer service survey results of 90+%.
- Had an extremely low use of parts among the team.
- Maintained a utilization record of over 80%.
- Gained extensive experience with lasers, including gas and solid state in wavelengths from 405-505nM.
- Worked my way up from customer service remote support to on-site engineer.
- Expert knowledge and thorough training on many complex technologies and instrumentation, along with associated computer and software (both service and customer-facing) including PCR, real-time/QPCR, capillary electrophoreses for DNA and RNA sequencing, human identification, next generation sequencing, card punchers, mass spectrometry, mass spectroscopy, ICP-OES, discrete chemical analysis, liquid chromatography (both HP and IC), gel imaging, Windows, and Linux. Contact me for a detailed list of covered instrumentation, as my space is limited here.
Education
Aviation Science - Aviation Science And Computer Information Systems
Mount San Antonio College
Walnut, CA, United States09-2006
High School Diploma - undefined
El Camino High School
Oceanside, CA, United States06-1997
Skills
- Complex Problem Solving
- Service excellence
- Electronic systems knowledge
- Process optimization
- Understanding of optical technologies
- Fluidics diagnostics
- Network diagnostics
- CRM software experience
- Equipment installation
- Product repair
- Teamwork and collaboration
- Problem-solving
- Remote technical support
- Technical issues analysis
- Customer service expert
- Hardware troubleshooting
Certification
Electronics troubleshooting and repair, mechanical drafting, and automotive repair.
Languages
English
Spanish
Interests
Flying helicopters, airplanes, riding motorcycles, automotive tuning and maintenance of all of these I also play the drums for fun
Courses
Project and people management, University of Nebraska
March 2025 – June 2025
Timeline
Regional Field and Customer Service Engineer
Oxford Nanoimaging Inc
09.2024 - Current
Sr Hardware Integration Engineer and Tech Support
Pacific Biosciences Inc
06.2023 - 08.2024
Senior Field Service Engineer
Thermo Fisher Scientific Inc
08.2012 - 06.2023
High School Diploma - undefined
El Camino High School
Aviation Science - Aviation Science And Computer Information Systems
Mount San Antonio College