Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Castle

Sacramento,CA

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at PacketFabric LLC through exceptional customer service and effective problem-solving. Skilled in account development and teamwork, my approach has significantly contributed to streamlining processes and fostering strong client relationships. Recognized for outstanding service, I excel in product knowledge and collaboration.

Overview

21
21
years of professional experience

Work History

Account Manager II- West

PacketFabric LLC
11.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Account Manager

ALLDATA
02.2004 - 11.2019
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Improved overall team productivity by implementing best practices in organization and time management.

Education

High School Diploma -

Lyman Hall High School
Wallingford, CT
06.1992

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Issue Resolution
  • Account development
  • Customer rapport
  • Product Training
  • Customer training

Timeline

Account Manager II- West

PacketFabric LLC
11.2019 - Current

Account Manager

ALLDATA
02.2004 - 11.2019

High School Diploma -

Lyman Hall High School

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Scott Castle