Scott Cleghorn
Port Townsend,WA
Summary
Detail-oriented professional with extensive administrative and customer service experience within fast-paced corporate and clinical settings. Skilled in successfully managing data of corporations large and small through prompt and accurate information processing. Collaborative communicator continually focused on building relationships and promoting synergy across departments to drive positive team development, expert services, and revenue growth.
Overview
13
13
years of professional experience
Work History
Veterinary Liaison / Customer Service representative
Darwin’s Natural Pet Products
2020.10 - Current
- I work to ensure excellent customer care by providing clear and concise communication with clients about their pet’s nutritional needs
- Supplying them with in depth menu consults for the best meal needs for their pets
- As well as going over the needed order amounts and the related shipping intervals based on these amounts that work best for them and their schedules
- The other half of my day is working with Veterinarians setting up their veterinary accounts and applying their veterinary incentive packages and placing orders or setting up their autoships as desired
- Also going over any specialty menu consults they need for their referred customer/clients with noted medical conditions
- Going over in detail any recipe or ingredient questions they have, also assisting with providing any needed marketing materials for their practice to help promote our product and service with any mutual members/clients referred by them.
Client service representative
VCA West Seattle Animal Hospital
2019.09 - 2020.03
- I work to ensure excellent customer care by providing clear and concise communication with clients about their pet’s care and appointments whether it by via phone, email, or in person
- Working with each client to meet there most ideal scheduling needs most suited to their busy schedules as well as maintaining each doctor’s scheduling specifications and needs.
DATA ASSISTANT
TRUPANION
2014.08 - 2019.08
- Processed data entry of claims information, medical records, and initial claims data requests
- Cooperated with adjusters and internal departments to guarantee smooth processes
- Provided outstanding customer service to veterinary clinics and pet owners
- Compiled and organized information utilizing Customer Relations Management and Microsoft Office systems
- Assisted colleagues with diagnosis and policy questions.
- Key Accomplishments:
- Achieved consistent accuracy percentage of 97-100% while maintaining productivity standards.
- Recognized by colleagues and supervisors for expert veterinary terminology and diagnostic knowledge.
- Assisted Medical Records Review Department in accelerating workflow and reorganizing records while maintaining full role as Data Assistant.
- Member of inter-departmental special events organization team.
VETERINARY ASSISTANT
CARKEEP PARK ANIMAL HOSPITAL (Externship)
2012.01 - 2012.08
- Collaborated with veterinarians and veterinary technicians to ensure quality veterinary care and safety
- Assisted with animal restraint, venipuncture, catheter placement, and laboratory testing
- Offered excellent customer service via phone, email, and in-person
- Operated data management system to ensure accuracy and organization of all information.
- Key Accomplishments:
- Achieved consistent customer satisfaction through excellence in client-centered service provision.
- Maintained and improved data management to ensure smooth operations.
Bookkeeper
BLACKBIRD BALLARD
- Collaborated with management to balance the monthly statements and books, input daily sales receipts from POS, and prepared and made all deposits to the bank when ready.
- Key Accomplishments:
- Learned how to utilize intuit software to input and manage all bookkeeping for both the brick and mortar store as well as the Blackbird online store
- A position I had no experience in but managed successfully for over two years.
Education
Veterinary Assistant Certificate -
PIMA MEDICAL INSTITUTE
Seattle, WALe Cordon Bleu Certificate – Culinary Certificate -
Le Cordon Bleu
Tukwila, WAAssociate of Applied Sciences in Apparel Marketing -
Art Institute of Seattle
Seattle, WASkills
- Data Compilation & Entry
- Vendor & Client Relations
- Revenue & Profit Growth
- Customer Service
- Relationship Building
- Accounts Payable & Receivable
- Veterinary Terminology
- Bookkeeping & Accounting
- Marketing and Product Promotion
Timeline
Veterinary Liaison / Customer Service representative
Darwin’s Natural Pet Products
2020.10 - Current
Client service representative
VCA West Seattle Animal Hospital
2019.09 - 2020.03
DATA ASSISTANT
TRUPANION
2014.08 - 2019.08
VETERINARY ASSISTANT
CARKEEP PARK ANIMAL HOSPITAL (Externship)
2012.01 - 2012.08
Bookkeeper
BLACKBIRD BALLARD
Veterinary Assistant Certificate -
PIMA MEDICAL INSTITUTE
Le Cordon Bleu Certificate – Culinary Certificate -
Le Cordon Bleu
Associate of Applied Sciences in Apparel Marketing -
Art Institute of Seattle
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