Scott Cole
Express Oil Change & Tire Engineers
29
years of professional experience
Experienced Training Center Manager with a strong focus on improving customer service and operational efficiency. Successfully led initiatives that increased revenue by over 20% across struggling locations, demonstrating exceptional problem-solving abilities.
Work History
Training Center Manager
29 Years 2 Months- Developed and implemented training programs for staff, enhancing operational efficiency and service quality.
- Managed scheduling and logistics for training sessions, ensuring optimal resource allocation and attendance.
- Conducted performance evaluations, providing constructive feedback to foster employee development and growth.
- Facilitated onboarding processes for new hires, promoting a culture of safety and compliance within the organization.
- Analyzed training outcomes to refine curriculum, ensuring relevance and effectiveness in skill enhancement initiatives.
- Led workshops on customer service excellence, improving overall team performance and client satisfaction ratings.
- Mentored junior trainers, sharing best practices to elevate the quality of instruction across the training center.
- I have managed several locations during my time at Express Oil Change and Tire Engineers. I was moved to locations that were struggling in car count and revenue. I would come in and reevaluate the team on process and procedures based on Express Oil Change Standards. At each location I increased the car count, revenue and profit no less than 20% at each.
- Was responsible for staffing and ordering stock and any parts needed for any jobs at each location.
- Was responsible controlling payroll and pricing to maximize profit.
Regional Manager
2 Years- Led regional operations, ensuring compliance with safety and quality standards across multiple locations. I was in charge of 3 locations.
- Analyzed performance metrics to identify growth opportunities and implement data-driven decisions.
- Mentored management teams, fostering a culture of continuous improvement and professional development.
- Led regional operations, ensuring compliance with safety and quality standards across multiple locations.
- Oversaw budget management, optimizing resource allocation to improve financial performance in the region.
- Established strong relationships with vendors, negotiating contracts that improved supply chain efficiency and reduced costs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- In 2018, there was a realignment for the regional managers and training department. I was asked to make a lateral move to the training department to help and assist with new programs that were going to be implemented into the shops.
- Collaborated with regional manager to oversee group operations and drive strategic initiatives across locations. Directed efforts across 7 to 15 locations to enhance team performance and operational efficiency.
Skills
Training program development
Technical skills
E-learning development
Learning management systems
New hire onboarding
Training delivery
Customized training
New hire onboarding
Classroom instruction
Small group instruction
Public speaking
Leadership training
Sales leadership
Employee engagement
Team collaboration
Customer service
Sales training strategies
Problem-solving skills
Time management
Team collaboration
Customer experience management
Multitasking skills
Analytical skills
Soft skills training
Exceptional communicator
Joe Waston Award for Operation Excellence
This award is the highest award that is given At Express Oil Change and Tire Engineers. It is given each year to a recipient that demonstrates operation excellence from car count, revenue and profit growth.
Timeline
Regional Manager
Express Oil Change & Tire Engineers
01.2016 - 01.2018Read More
Training Center Manager
Express Oil Change & Tire Engineers
06.1997 - CurrentRead More