Summary
Overview
Work History
Education
Skills
Timeline
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Scott Copeland

Springfield,OH

Summary

Worked 22 years in Job and Family Services. Seeking a position to work another ten years in a similar position.

Overview

30
30
years of professional experience

Work History

Direct Support Professional

Consumer Support Services
10.2023 - Current
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Case Manager

Clark County Child Support Agency
12.1999 - 04.2022


  • Legal Specialist who oversaw all cases being referred for contempt of court.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored and reviewed caseload of 1200 cases for compliance.
  • Identified and referred clients to outside resources and programs to overcome barriers.
  • Created trainings for unique challenges in child support and facilitated trainings. Periodically updated training manual to reflect process changes for future employees.

Store Manager

First Choice Video
08.1994 - 12.1999
  • Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Catholic Central High School
Springfield, OH
05.1986

Skills

  • Familiar with current Child Support policies in Ohio
  • Able to Communicate with Supervisors and Courts regarding case
  • Knowledgeable of JFS including Children’s Services, Benefits, and Ohio Means Jobs
  • Experience with retail management and Supervisory roles
  • Written and verbal communications
  • Proven experience in supervision and leadership
  • Problem solving and conflict resolution skills
  • Enforce policies and procedures within state laws and department
  • Work with Administrators, Supervisors, and other departments to develop policies and
  • Procedures pertaining to program area
  • Time and priority management

Timeline

Direct Support Professional

Consumer Support Services
10.2023 - Current

Case Manager

Clark County Child Support Agency
12.1999 - 04.2022

Store Manager

First Choice Video
08.1994 - 12.1999

High School Diploma -

Catholic Central High School

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Scott Copeland