Scott Cox
Poquoson,VA
Summary
Dedicated Service Technician with a proven track record, excelling in preventive maintenance and diagnostics. Skilled in troubleshooting HVAC systems, ensuring optimal performance while adhering to safety protocols. Known for building strong customer relationships and delivering exceptional service, demonstrating both mechanical aptitude and effective communication skills. Team player who is always ready to help lead coworkers and assist technically or otherwise whenever needed.
Overview
12
12
years of professional experience
Work History
Service Technician
Cox Powell
12.2023 - Current
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Worked overtime, holidays and weekends to accommodate company needs.
Service Technician
Comfort Technology
08.2013 - 12.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Education
Diploma - HVAC
New Horizons Technical Center
Hampton, VA06-1992
Skills
- Time tracking
- Attention to detail
- Safety procedures adherence
- Troubleshooting skills
- Hand tool expertise
- Mechanical tools
- Rapport building
- Documentation and reporting
- Diagnostics expertise
- Troubleshooting and Diagnostics
- Analytical thinking
- Punctual and reliable
- Technical support
- Client education
- Maintenance and repair
- Professional and courteous
- Verbal and written communication
- Mechanical aptitude
- Customer service
- Customer relationship management
- Flexible and adaptable
- Work with minimal supervision
- Service ticket accuracy
- Preventive Maintenance
- Client relationship management
Timeline
Service Technician
Cox Powell
12.2023 - Current
Service Technician
Comfort Technology
08.2013 - 12.2023
Diploma - HVAC
New Horizons Technical Center
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