Scott Crawford
Omaha,NE
Summary
Digital support professional with a proven ability to deliver exceptional user experiences and streamline support processes. Specializing in problem-solving, team collaboration, and leveraging technology to optimize service delivery. With expertise in troubleshooting, documentation, and process improvement, excels at managing digital tools, analyzing data-driven insights, and ensuring seamless communication across teams.
Overview
25
25
years of professional experience
Work History
Digital Support Manager
Lee Enterprises, Inc.
04.2021 - Current
- Monitored employee and customer interactions to assess quality of service.
- Managed daily operations to ensure smooth functioning of the support team.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
- Managed mobile app stores for Apple and Google Play for 75+ local markets
- Coordinated and oversaw rollouts of products and features for 75+ local market websites
Digital Development Operations Manager
Berkshire Hathaway Media Group, Inc. (BH Media)
01.2013 - 03.2021
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Led development teams in building system, data and application-level interfaces and functional relationships.
- Created process and delivery improvements to reduce build cycle time.
- Streamlined deployment processes for faster delivery times, automating key tasks with scripting tools.
- Managed and maintained online store presence in Woo Commerce and Shopify for 30 corporate markets.
Systems Analyst
Omaha World-Herald
01.2008 - 12.2012
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
HTML Web Developer
Omaha.com / World Media Company
05.2000 - 12.2007
- Coded websites using HTML, CSS, JavaScript.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript.
- Worked with sales and marketing teams to create and update online advertisements.
Education
Business Administration And Management
University of Nebraska, Lincoln
Lincoln, Nebraska, NEBachelor of Science - Business Administration And Management
Nebraska Wesleyan University
Lincoln01-1994
Skills
- Technical support expertise
- Project management
- Process improvement
- Project planning
- Quality assurance
- Work Planning and Prioritization
Timeline
Digital Support Manager
Lee Enterprises, Inc.
04.2021 - Current
Digital Development Operations Manager
Berkshire Hathaway Media Group, Inc. (BH Media)
01.2013 - 03.2021
Systems Analyst
Omaha World-Herald
01.2008 - 12.2012
HTML Web Developer
Omaha.com / World Media Company
05.2000 - 12.2007
Business Administration And Management
University of Nebraska, Lincoln
Bachelor of Science - Business Administration And Management
Nebraska Wesleyan University
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