Scott Dailey
Summary
Accomplished General Manager of Operations with a proven track record at Outer Banks Boil Company and other locations, driving business growth and fostering long-term client relationships. Expert in operations and staff development, I've significantly enhanced performance and profitability. Skilled in logistics and customer service, my strategic vision and leadership have consistently delivered results. Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Outer Banks Boil Company
04.2020 - Current
- Established standard operating procedures that enhanced employee performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established long term relationships with clients to ensure repeat business
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked directly with clients including on site operations for caterings
Head Bar Tender
Uncle Ike's Sandbar and Grill
06.2017 - 10.2022
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Closed out cash register and prepared cashier report at close of business.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Assistant General Manager
Hacienda Del Mar
05.2012 - 02.2017
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Constant industry research to assure current client expectations
Education
No Degree - Business Administration And Management
El Camino College
Torrance, CASkills
- Operations Management
- Staff Development
- Logistics Management
- Inventory Management
- Staff Management
- Customer Service
- Revenue Generation
Accomplishments
- Earned the “St. John's county employee of the year” Award in 2023 for Restaurant and hospitality.
- Promoted to General manager after 2 years with the company.
Certification
- Florida serve safe certification
- State of Florida certified Notary
- CPR and first aid certified
Photography, surfing, traveling
I have traveled throughout the United States, Mexico and Central America photographing and surfing all along the way. There are many amazing things to see in this world. Get out and see them!
Additional Information
I have worked in the tourism and hospitality business my entire adult life. Including serving and bartending, cooking in the BOH, front of house management and team leadership. I have also worked extensively in adventure tourism such as white water raft guide, surfing guide, hiking guide, ETC. I have managed and led teams of up to 20 people on staff with different departments, including servers, bartenders, kitchen staff, housekeeping staff, as well as management teams. I have functional Spanish and well versed in interactions with people and cultures from around the world.
Languages
Spanish
Limited Working
Timeline
General Manager of Operations
Outer Banks Boil Company
04.2020 - Current
Head Bar Tender
Uncle Ike's Sandbar and Grill
06.2017 - 10.2022
Assistant General Manager
Hacienda Del Mar
05.2012 - 02.2017
No Degree - Business Administration And Management
El Camino College
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