Scott Daniels
Whitman,MA
Summary
Results-driven healthcare leader with expertise in strategic planning and budget management. Enhanced patient satisfaction and operational efficiency through clinical oversight and regulatory compliance. Focused on driving performance metrics to achieve organizational goals while fostering collaboration within teams.
Overview
25
25
years of professional experience
Work History
Regional Executive Director
Caretenders Home Health
Needham, Massachusetts
12.2022 - Current
- Directed regional operations for home health services, optimizing service delivery across multiple locations.
- Implemented strategic initiatives, increasing patient satisfaction and improving service quality.
- Managed budget allocations for regional health programs, ensuring resource efficiency and program effectiveness.
- Analyzed performance metrics to identify operational improvement areas.
- Established key performance indicators to track progress towards organizational goals.
- Collaborated with clinical teams to ensure compliance with healthcare regulations.
- Reviewed monthly financial reports to identify cost-saving opportunities.
- Facilitated communication between stakeholders to align organizational objectives.
Regional Director
Nizhoni Health
Medford, USA
08.2020 - Current
- Oversees 4 Clinical Managers who supervise 40+ nurse case managers
- Manages overall census of 250+ clients including admissions, resumptions of care, and discharges
- Provides overall clinical supervision and oversight of case managers and service delivery of assigned Care Managers and Engagement Specialists
- Responsible for regional office operational budget including planning and forecasting
- Collaborated with VP of Clinical Services and senior leadership team to identify and develop new revenue streams
- Audits clinical manager and nurse case manager against MassHealth regulations
- Reviewed workflows to enhance efficiency across clinical care teams
- Works closely with Clinical Operations Team to determine best matrix for performance measurements
- Contributed as a member of the senior leadership team for a visiting nurse organization.
Registered Nurse
HP Legacy Care Group
Boston, USA
05.2020 - Current
- Provided safe care for Massachusetts COVID-19 hotel isolation and quarantine initiative, ensuring health and safety of homeless population during pandemic
- Supported nursing team in delivering high-quality patient care through effective collaboration and communication
- Assessment and management of patient withdrawals
- Directed shift nurses in daily operations.
- Served as liaison between EOHHS and CCA to facilitate quality care coordination
- Maintained proper documentation following the company’s policies and procedures
Regional Director
Eliot Community Human Services (ECHS)
Saugus, USA
10.2018 - 08.2020
- Contributed as a senior leader in the Behavioral Health Community Partner (BH CP) Program.
- Oversees Clinical Lead supervisors which oversee 40+ care managers
- Manages overall census of 2,500+ members including admissions and discharges from program
- Provides overall clinical supervision and oversight of care coordination and service delivery of assigned Care Managers and Engagement Specialists
- Liaised with EOHHS, ACOs, MCOs, providers, community resources, and family members to coordinate enrollee care
- Develops workflows and policy and procedures for practice based on MassHealth quality measurement slate
- Audits case manager and clinical lead supervisors against MassHealth quality measurement slates to ensure proper compliance
- Provides direct supervision and coaching on each Care Manager’s overall adherence to interventions, BH CP policies and practices, change management process, and evidence-based practices
- Ensures coordination of services, assessments, and treatment planning to empower enrollees to exercise autonomy in all aspects of their life
- Ensures that CP team resources are prioritized and allocated accordingly to meet MassHealth requirements
- Ensure that CP team is appropriately responding to issues of acuity, changes in enroll status and stability, and any issues related to transitions of care
- Developed Care Transitions Team to align with EOHHS quality measures, utilizing LACE risk assessment to identify at-risk enrollees and reduce readmission rates
- Instituted Zero Suicide initiative organization-wide to decrease incidence of reported deaths by suicide
Nurse Care Manager
Senior Whole Health (SWH)
Cambridge, USA
02.2016 - 09.2018
- Contributed to the community nursing team for a Senior Care Option (SCO) Insurance Company.
- Conducted face-to-face and telephonic assessments of member’s functional status, medical, behavioral, psychosocial, and community resource needs.
- Organized interdisciplinary care team (ICT) meetings and acted as facilitator to ensure that members’ needs were met
- Developed an Individual Care Plan (ICP) based on member’s clinical, behavioral, and social needs that incorporated barriers to care
- Coordinated and arranged all services for members based on the ICP.
- Monitored members’ health status and ensured that member was receiving all necessary medical and supportive services
- Monitored and managed service utilization to optimize benefits and enhance access to services improving health care outcomes
- Provided utilization management and issuance of appropriate authorizations for covered services
- Managed care transitions team through effective and timely communication necessary for member care and discharge planning in an effort to reduce hospitalizations
- Clarified Senior Whole Health (SWH) plan medical benefits, policies and procedures for members, providers, and community-based agencies
- Adhered to SWH policies in accordance with NCQA HEDIS measures for improved outcomes for enrolled members
- Collaborated with SWH Care Managers to standardize clinical practice, identify systems improvement opportunities, and develop relevant policies and procedures
- Led team in developing and testing automated PCA care plan tool to ensure alignment with MassHealth regulations
- Analyzed data and used it to improve care delivery
- Identified high risk members and classified accordingly
Assistant Director of Nursing/ Infection Control Practitioner
Brandon Woods of Dartmouth (BWD)
South Dartmouth, USA
06.2015 - 02.2016
- Member of the nursing leadership team at a Skilled Nursing Facility (SNF)
- Conducted weekly infection control rounds, assessing staff adherence to infection control practices.
- Monitored compliance with CMS guidelines, participating in yearly surveys to uphold regulatory standards.
- Coordinated all educational programs for licensed and unlicensed staff
- Developed an annual calendar of educational activities to address the educational needs of nursing staff.
- Identified essential competencies for licensed and non-licensed staff within the Department of Nursing and assured appropriate educational opportunities exist to promote the growth and development of the staff
- Provided preceptor/mentor education programs and offered ongoing support to the preceptors.
- Joined the appropriate committee and collaborated with other Brandon Woods staff to promote high standards of care by licensed and non-licensed staff within the Department of Nursing.
- Hired, disciplined, and terminated all licensed staff for the Department of Nursing, overseeing 5 direct reports and 40+ indirect reports.
Registered Nurse
Maxim Healthcare
Needham, USA
07.2013 - 08.2015
- Contributed to Home Healthcare and Wellness Program, supporting patient care initiatives.
- Conducted in-home assessments for clients to evaluate health needs and develop care plans.
- Provided influenza immunizations during flu clinic throughout the metro Boston area
- Ensured compliance with company policy and procedures through accurate and timely documentation.
Registered Nurse
Boston Children’s Hospital (CHB)
Boston, USA
05.2011 - 11.2014
- Contributed to the Emergency Services Department
- Provided routine care to patients according to established procedures and instructions while maintaining patient safety
- Administered medication safely following the facility’s policy and procedures surrounding medication administration
- Participated in Code response and Trauma committee meetings to enhance patient emergency care protocols.
- Provided clear, accurate information within scope of autonomy and knowledge using SBAR
- Built supportive relationships with patients and families to foster trust and improve care experiences.
- Mentored new employees and precepted nursing students to facilitate their integration into the department.
Sales and Marketing Manager
Top 3 Agents
Norwell, USA
06.2008 - 07.2009
- Collaborated with management team at startup internet business to shape strategic direction.
- Managed team of 10+ sales agents to reach quarterly strategic sales goals
- Enhanced product image and sales performance through strategic planning, sales and marketing development, and execution of direct mailing campaign.
- Employed numerous market research initiatives to support brand positioning, pricing and marketing communications efforts
- Led aspects of market research, price points, competitive analysis, website design
- Led training program implementing the principles of sales techniques, procedure formulation and establishment of pricing structure resulting in maximized employee performance
- Supported recruitment and hiring processes for sales teams to build effective sales force.
Corporate Loss Prevention Project and Security Manager
BJ’s Wholesale Club
Natick, USA
06.2001 - 06.2008
- Managed 25+ employees, including hiring and training security officers.
- Oversaw overall physical security of all store locations and the Corporate Home Office campus.
- Collaborated with Corporate Asset Protection and Safety Group to strengthen security protocols, enhancing overall safety measures.
- Managed annual departmental capital budgeting and expenditures for Corporate Home Office Loss Prevention and retail chain field, ensuring alignment with strategic financial goals.
- Served as key team member representing Sales Operations and Loss Prevention divisions in Corporate Cost Savings Committee, contributing to effective cost management strategies.
Education
Master of Science in Nursing (MSN) -
MGH Institute of Health Professions
Boston, MABachelor of Science in Nursing (BSN) -
MGH Institute of Health Professions
Boston, MABachelor of Science in Business Management -
University of Phoenix
Braintree, MASkills
- Clinical oversight
- Regulatory compliance
- Quality assurance
- Performance metrics
- Strategic planning
- Operations management
- Budget management
References
Available upon request
Licensure Certifications
- Registered Nurse # RN2277533, Board of Registration in Nursing, Boston, MA, 08/20, 08/26
- BLS/CPR/AED for the Health Care Provider, American Heart Association, Boston, MA
Timeline
Regional Executive Director
Caretenders Home Health
12.2022 - Current
Regional Director
Nizhoni Health
08.2020 - Current
Registered Nurse
HP Legacy Care Group
05.2020 - Current
Regional Director
Eliot Community Human Services (ECHS)
10.2018 - 08.2020
Nurse Care Manager
Senior Whole Health (SWH)
02.2016 - 09.2018
Assistant Director of Nursing/ Infection Control Practitioner
Brandon Woods of Dartmouth (BWD)
06.2015 - 02.2016
Registered Nurse
Maxim Healthcare
07.2013 - 08.2015
Registered Nurse
Boston Children’s Hospital (CHB)
05.2011 - 11.2014
Sales and Marketing Manager
Top 3 Agents
06.2008 - 07.2009
Corporate Loss Prevention Project and Security Manager
BJ’s Wholesale Club
06.2001 - 06.2008
Master of Science in Nursing (MSN) -
MGH Institute of Health Professions
Bachelor of Science in Nursing (BSN) -
MGH Institute of Health Professions
Bachelor of Science in Business Management -
University of Phoenix