Michael Rife
Tulsa,OK
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
Work History
Consulting Executive Director
Residential Care & Assisted Living
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Increased business profits 80% by streamlining processes and trimming unnecessary positions.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Supervised writing of all State and Managed Care contract applications and checked information for accuracy prior to submission.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed divisional marketing, advertising and new product development.
- Directed technological improvements, reducing waste and business bottlenecks.
Director of Marketing and Admissions/Assistant ED
Skilled Nursing & Long Term Care Facility
- Increased and maintained resident consensus by 30%
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
- Managed and knowledgeably all local, state and federal compliance with all Home Health, Hospice rules and regulations fee schedules reimbursement rules and regulations for clinical and rehabilitation
- Educated on Home Health, LTC, SNF and Hospice current and new state MCD and Medicare rules and fee schedules changes on reimbursement
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties and verify resolutions.
- Collaborated with local Tech schools and colleges to increase and retain core staff by 66%
- Identified process inefficiencies through gap analysis and outlived sensible solutions, saving 25% of the assigned budget
- Reduced AR aging state, contract, respite and managed care insurance reimbursement
- Educated family members, clients, and prospective accounts regarding services and programs offered by our facility.
- Ensure continued program growth by developing new and existing referral sources and vendors and maintain high consensus numbers
- Collaborate and communicate across all departments clinical, rehabilitations etc...To improve processes
- Develops, implements and maintains revenue-generating strategies related to admissions and patient capacity
- Maintains professional and technical knowledge by attending workshops and seminars, reviewing professional publications, and participating in professional societies “CSMA”
- Developed and negotiated cost-effective hospital, SNF, and respite contracts and letters of agreement/memoranda with healthcare delivery organizations (HDOs).
Senior Operations & Marketing Manager
Pediatrics Autism
- Responsible for aligning medical operations with business needs, strategies, and tactics via detailing, including tracking budgets and cross-checking daily actions
- Recruit, hire, train and onboard Behavior Technicians and Registered Behavior Technicians
- Managed over 40 core staff and 15 outpatient PRN staff
- Streamlined operations and budgeted effectively to decrease spending 30%.
- Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
- Audit the implementation of treatment programs
- Accountable for operational activities across multiple disciplines
- Prepared documents for internal and external audits.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Promoted positive customer experience through day-to-day supervision and management.
- Medicaid Waiver, Private Insurance, Managed Care, Private Pay reimbursement experience
- Develop annual budget and monitor expenditures
- Evaluated trends to understand competitive environment and assess current strategies.
- Provided leadership for continual management and employee training initiatives.
Regional Operations & Marketing Manager
Physical Therapy & Sports Medicine Clinics
- Over all operations and marketing for current and opening new clinics from the ground up
- Managed multiple clinics over 50 core staff Chiropractic, DC, PT, PTA, PA, X-ray techs, MA staff and 35 PRN staff
- Responsible for all Home Health partners, rules and regulations for MCD, Medicare, private pay and managed care insurances ensure patient home care
- Ensure compliance with all local, state and federal Home Health Care and Home Care related regulations and mandates
- Plan and facilitate meetings to ensure projects and plans are moving forward and milestones achieved, provide project status briefings and updates
- Lead the local program from Oversee the teams for clinical, sales and operations at the local site
- Set corporate standards and goals, and assuring the long-term fiscal viability of the program
- Implement corporate policy and mission by maintaining appropriate staffing levels
- Analyze gross profit factors, market conditions, and operational costs
- Compile and distribute Medicare survey results and implement necessary changes to policies and procedures to ensure future positive results
- Trained new employees on proper protocols and customer service standards.
- Apply performance data to evaluate and improve operations, targets current business conditions, established appropriate short and long-term budgets and forecast needs. .
Medical Device Distributor/Home Health Liaison
MR Medical Solutions
- Sold upper and lower extremity implants and spinal implants
- Knowledge of Federal and State regulations as they pertain to the provision of comprehensive, home care, its administration, and related reimbursement
- Providing biologic's, central fuse, and knee scooters for better recovery and bone fusion
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- 25% increase in sales within the first 60 days of business and increased
- Increased peak implant sales in consecutive years over one million dollars
- Negotiated million-dollar contracts to hospitals for implants use on consignment
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Reviews medical records to determine appropriateness of patients referred to Inpatient Rehab Hospital per CMS guidelines
- Maintain a working knowledge of relevant compliance issues, laws, and regulations through periodicals, seminars, training programs, and peer contact.
Senior Clinic Manager
Healthcare Of The Heartland
- Manage all aspects of employment for health center staff and volunteers with assistance from Organizational Development
- Responsible for staffing center effectively by hiring, coaching, and training staff to provide all clinic services per their job descriptions
- Monitor and ensure compliance with PPSAT medical protocols and administrative procedures, HIPAA, CLIA, OSHA, and state pharmacy regulations
- Accounts payable & receivable, mandatory training files, on site HR records, pharmacy product distribution, and other statistical reports
- Ensure daily, weekly, and monthly reports are completed accurately and in a timely manner
- Manage revenue, expenses, and staffing to ensure successful operations and financial stability
- Accountable for daily reconciliation and submission of deposits and logs
- Responsible for effective use of Electronic Health Records (EHR) including oversight of staff usage, coordination of training, and patient flow.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing over 1 million dollar annual budget and supervising 25 employees.
- Prepared and retained records, files and reports according to various government and practice standards.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs 27% system-wide.
Education
Bachelor of Science - Marketing And Management
Oklahoma State University
Associates - Pre-Engineering
Des Moines Area Community College
Associates - Health Science
Tulsa Community College
Accepted To Medical School
St Matthews Medical School
Skills
- Department Development
- Operational Efficiency
- Problem Anticipation and Resolution
- Clinical Oversight
- P&L Responsibility
- Corporate Compliance
- Third-Party Contracts
- Lead Generation Management
- Strategic Planning and Alignment
- Referral Network
- Cross-Departmental Alignment
- Team Recruiting and Hiring
Certification
- Certified Business Consultant
- Certified Case Management Society America
- Case Management Certification II
- Certified Regenerative Medicine
- CPR/First Aid Certification
Timeline
Bachelor of Science - Marketing And Management
Oklahoma State University
Associates - Pre-Engineering
Des Moines Area Community College
Associates - Health Science
Tulsa Community College
Accepted To Medical School
St Matthews Medical School
Consulting Executive Director
Residential Care & Assisted Living
Director of Marketing and Admissions/Assistant ED
Skilled Nursing & Long Term Care Facility
Senior Operations & Marketing Manager
Pediatrics Autism
Regional Operations & Marketing Manager
Physical Therapy & Sports Medicine Clinics
Medical Device Distributor/Home Health Liaison
MR Medical Solutions
Senior Clinic Manager
Healthcare Of The Heartland