Scott Derrickson
Osceola,WI
Summary
Experienced leader with expertise in operational efficiency and team management. History of successful process improvements and project execution in the energy sector. Skilled in employee training and development, with a focus on enhancing customer satisfaction and compliance. Dedicated to driving projects that support organizational growth.
Overview
33
33
years of professional experience
Work History
Distribution Customer Operations Manager
Xcel Energy
Eau Claire, WI
04.2014 - Current
- Improved Service Policy and BCL functions to enhance operational performance
- Collaborated with teams across jurisdictions to define roles and streamline standards
- Achieve measurable outcomes in training, compliance, financial impacts, and customer satisfaction
- Present recommendations to upper management and collaborate with external entities (PSCW, MPUC, local government agencies, contractors, and customers) to identify and pursue process improvements
- Ensure resource allocation for training and compliance support, providing feedback and recommendations to other parts of the company
- Managed employee training and compliance support to boost productivity and retention
- Handle escalated customer inquiries and issues, providing leadership and developmental opportunities for employees
Design Supervisor
Xcel Energy
Hayward, WI
03.2008 - 04.2014
- Direct the work of the team by prioritizing and assigning tasks, developing goals, and monitoring results
- Sign and approve work done by designers under direct supervision, including Passport work orders
- Establish effective working relationships with internal and external customers, coordinating departmental activities
- Support the development of direct reports through training, mentoring, and succession planning
- Conduct performance appraisals and make hiring and disciplinary decisions
- Directed budget management and training initiatives for the design department
Field Operations Supervisor
Xcel Energy
Hayward, WI
08.2007 - 03.2008
- Ensure effective and efficient use of resources with an emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance
- Oversee contract crews to verify work completion as per Xcel Standards and compliance requirements
- Develop daily work plans in coordination with the Field Operations Manager and Strategic Resource Planning personnel
- Independently assign resources, request locates and materials, and coordinate all equipment to complete the work
Senior Application Engineer / Data Engineer
Itron Corporation
Spokane, WA
07.2002 - 08.2007
- Lead Application Engineer and Data Engineer on several multi-million dollar LD-Pro Distribution software implementation projects, including Northeast Utilities and CenterPoint Energy
- Provided training in Overhead and Underground Distribution design, Template building, GIS consulting, and Work Management software consulting
- Managed all project deliverables for customer LD-Pro implementations
- Directed core Itron project team, core customer project team, and third-party vendors
- Multi-tasked across all project-related activities and/or multiple implementation projects
- Provided consulting work for Sacramento Municipal Utility District involving underground subdivision designs
- Performed sales demos and workshops at multiple utilities for a wide variety of audiences
Application Engineer II
Itron Corporation
Spokane, WA
08.2000 - 06.2002
- Provided key technical support to project team in LD-Pro Transmission and Distribution software implementations
- Consulted and trained customers in Underground and Overhead Distribution Design using Itron’s LD-Pro software at various utilities
- Participated in Overhead and Underground Distribution Design Cost Savings Pilot Studies
- Assisted Clients Standards Group with database architecture, utility standards, and materials
- Performed internal testing of databases, templates, software, and interfaces to utilities’ existing systems
- Conducted additional engineering tasks such as research, product development specifications, and consulting
Senior Technician Specialist
IBM
Rochester, MN
03.1997 - 04.2000
- Analyzed technical operations for installing AS/400 computer servers and peripherals in complex configurations
- Developed instructional manuals for a worldwide installation network
- Prepared text, diagrams, and photographs for print and web delivery
- Collaborated with international technical personnel and engineers in development and manufacturing
- Troubleshot applications down to the component level on AS-400 and RS-6000 systems
- Supervised other technicians and liaised with development engineers and failure analysis technicians
Environmental Services Supervisor
Clark Fork Valley Hospital
Plains, MT
04.1992 - 08.1994
- Managed overall plant operations and maintenance, including heating and cooling
- Supervised maintenance and housekeeping staff and scheduled duties
- Oversaw construction of a $2.2 million clinic building
Education
Substation Engineering & Design Certification -
01.2003
Project Management Certification -
01.2003
Associate - Electrical Engineering
Wisconsin Indianhead Technical College
Superior, WI01.1997
Federal Communications Commission License -
01.1996
Sonar Technician School -
USCG
01.1988
Skills
- Project Management
- Process Improvement
- Regulatory compliance
- Technical troubleshooting
- Team leadership
- Adaptability and flexibility
- Self-Directed Motivation
Timeline
Distribution Customer Operations Manager
Xcel Energy
04.2014 - Current
Design Supervisor
Xcel Energy
03.2008 - 04.2014
Field Operations Supervisor
Xcel Energy
08.2007 - 03.2008
Senior Application Engineer / Data Engineer
Itron Corporation
07.2002 - 08.2007
Application Engineer II
Itron Corporation
08.2000 - 06.2002
Senior Technician Specialist
IBM
03.1997 - 04.2000
Environmental Services Supervisor
Clark Fork Valley Hospital
04.1992 - 08.1994
Substation Engineering & Design Certification -
Project Management Certification -
Associate - Electrical Engineering
Wisconsin Indianhead Technical College
Federal Communications Commission License -
Sonar Technician School -
USCG
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