Scott Donaldson
North Haven,CT
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Process Manager - Principle Specialist
Pratt & Whitney
02.2022 - 01.2025
- Led Technical Review meetings of Qlik Sense apps, and participated in technical troubleshooting.
- Ensured user access to the apps was limited appropriately based on compliance requirements, and that the correct export control and legal markings were in-place.
- Improved customer satisfaction by implementation of standardized technical review checklist, enhancing process documentation and engaging customers through monthly briefings on process improvements and process health metrics, and through designing and deploying Qualtrics surveys to gather and report customer feedback data.
- Created governance documentation and template apps during stand-up of similar process for Power BI-based dashboard applications.
- Performed requirements gathering and analysis for Q3-2024 project to create new data products.
Reporting Data Analyst
Pratt & Whitney
09.2016 - 01.2022
- Automated external-facing monthly supplier performance reports representing over $1B in annual company spend.
- Performed testing and verified business logic for stand-up of Power BI-based version of these reports
- Designed and developed data pipelines to acquire, clean and process data, using Microsoft Access and Oracle databases, Excel macros, and SQL
- Developed and maintained process documentation, project requirements and business logic.
- Provided technical support for troubleshooting analytics and reporting issues.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Product Manager - RITS Database Administrator
Pratt & Whitney
01.2015 - 08.2016
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Achieved better-than-industry standard 66.5% project on-time completion rate by serving as Scrum Master and leading implementation of Agile / Scrum project management methodologies as replacement of former waterfall-based method.
- Managed 2 contractors, and managed the update and renewal of their annual Statements of Work.
- Worked with project stakeholders, eliciting and documenting project requirements and providing interim and final acceptance test demonstrations.
Systems Integration Specialist
Pratt & Whitney
01.2014 - 12.2014
- As the Product Manager, created and delivered XML data packages to external customer on-time for each new engine delivery, maintaining tight deadlines.
- Drove continuous improvement efforts such as introducing further automation and also integration of changes to business requirements and process documentation
- Developed and maintained Visual Basic Script files for generating XML-based output files, supporting each new engine delivery.
- Partnered with external customer in annual business requirements revisions projects.
Application & Database Developer
Pratt & Whitney
01.2011 - 12.2013
- Performed computer programming and database development.
- Elicited business requirements from stakeholders representing diverse business functions.
- Performed acceptance test demonstrations with project stakeholders.
- Designed and developed database, application, scripting and automation solutions using Microsoft Access, Oracle PL / SQL, Visual Basic for Applications, Microsoft Office (Excel, Word, PowerPoint, Outlook), AutoIT, XML, PERL, Visual Basic Scripting.
Education
Master of Science (MS) - Information Technology
Rensselaer Polytechnic Institute
Hartford, CTBachelor of Arts (BA) - Sociology - Research Methods
Southern Connecticut State University
New Haven, CTSkills
- Integrated business and systems analysis
- Experienced in Agile project management
- Product management
- Stakeholder relationship management
- Requirements analysis and documentation
- Six Sigma process improvement
- Compliance management
- Experienced in data visualization with MS Power BI & Qlik Sense
- Data analysis and reporting
Certification
- Certified CORE Associate - Continuous Improvement and Lean Processes, Raytheon Technologies - 2024
- Business and Presentation Skills Training - M.J. Francoeur & Associates - 2005
Timeline
Quality Assurance Process Manager - Principle Specialist
Pratt & Whitney
02.2022 - 01.2025
Reporting Data Analyst
Pratt & Whitney
09.2016 - 01.2022
Product Manager - RITS Database Administrator
Pratt & Whitney
01.2015 - 08.2016
Systems Integration Specialist
Pratt & Whitney
01.2014 - 12.2014
Application & Database Developer
Pratt & Whitney
01.2011 - 12.2013
Bachelor of Arts (BA) - Sociology - Research Methods
Southern Connecticut State University
Master of Science (MS) - Information Technology
Rensselaer Polytechnic Institute
Awards
March-2021: for development of a new data pipeline for quality metrics data
July-2016: for development of data visualizations of Warranty data under tight deadlines to support a conference with military customer
Dec-2015: for recovery of project to develop Warranty & Claims workflow application
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