Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

ANTHONY CUMBERBATCH

Middletown,USA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Quality Assurance Process Manager

Amazon
02.2014 - Current
  • Lead 250+ employees and spearhead 400+key quality assurance processes, audits and operational processes, overseeing the 2nd largest Housekeeping Quality Assurance department in Amazon's global network, while supporting and managing campus housekeeping and safety facilities.
  • Serve as Housekeeping QA lead with focus on Healthcare and Institutional segments, performing weekly site audits, identifying corrective action needs, and developing training and development action plans for all housekeeping associates and supervisory staff.
  • Perform a number of department field general duties as it relates to ensuring compliance of housekeeping and safety staff with all Amazon OSHA 601 guidelines, including but not limited to floor care, handling of cleaning chemicals, 5-step cleaning procedures, sanitization, biohazardous and biochemical waste removal, trash removal and disease prevention. Lead trainer for the floor care team, leveraging expertise as a licensed contractor.
  • Serve as Department safety champion
  • Perform daily and weekly mandatory reports to the site, district and regional teams for their national roll-up. Identify areas of corrective action needed and develop proactive training and development programs
  • Manage all needs associated with the direct hourly team, including but not limited to progressive discipline, PIP programs, professional development, performance development, coaching and leading by example. Achieve mployee retention rate- 94.7%

Licensed Contractor, Multiple Trades

HomeSolutionsOne1
09.2013 - Current
  • Lead, supervise and complete over 25 commercial and residential construction projects, including a number of finishing trades, throughout the tri-state area as far as NYC. Working with a number of real estate, development and construction companies and agencies including the City of Wilmington and Wilmington Housing Authority. Areas of facilities management/ construction hard and finishing trades include carpentry, drywall, painting, cabinetry, surface and finishings restoration, housekeeping, landscape and hardscape services.

Retail Sales and Facilities Manager

JC Penney's
10.2009 - 03.2015
  • Managed retail store facilities, working across departments to ensure smooth operation of the site and exceling quickly to be recognized as an expert on merchandise management, shrink reduction and facilities management.
  • Performed daily quality assurance checks and completed daily reporting on all key sales and facilities planning metrics to district team for national store role-up.
  • Trained and developed housekeeping staff, ensuring compliance to all OSHA and safety guidelines as directed the Penney's corporate HQ.
  • Leveraged expertise as a licensed contractor in serving the key liaison for various skilled trades including plumbing, electrical, restorative/repair and housekeeping staff, providing general oversight, work coordination, training, development and quality assurance checks and balances.
  • Achieved the position of "Lead Merchandiser/ Merchandise Expert" across the Penney's NE region.

Education

Associate's degree - Technical and Structural Engineering Studies

John Donaldson Technical College
01.1984

Associate's degree - Graphics Art and Structural Design

COSTAATT College, School of Art, Design and Construction
01.1982

High School Diploma - Applied Arts and Structural Engineering

Diego Martin Senior Comprehensive High School
01.1980

Skills

  • Quality Assurance Management
  • Soft Facilities/ Custodial Management
  • Large campus warehouse facilities management
  • Integrated design skills
  • Commercial and Residential Contracting Services
  • Hard/ Mechanical Facilities Management
  • Merchandise Management and Sales
  • Logistics Planning and Operations
  • Metrics Program Development and Management
  • Front-Line Employee Training and Development
  • Sales campaign coordination

Accomplishments

  • Achieved 0% error rate for custodial inspections through effectively leading teams and processes
  • Attained 96% unit quality assurance process improvement by introducing new strategies to support the front line.
  • Voted "Best Manager" on front line associates VOA (Voice of Associate) board for 5 consecutive years 2021-2025
  • Attained 94.7% employee retention (Amazon NE market record)

Affiliations

  • Association of Supply Chain Management, Warehouse Benchmarking Group
  • Global Association for Quality Management, Amazon Management Member
  • The Graphic Artist Guild, Pro Member
  • Media Association of Trinidad and Tobago, Professional Member
  • Adobe Creative Suite, Superuser
  • Striker, Trinidad and Tobago U-19 Football Team, 1979-1981

Certification

  • Licensed Contractor (DE State, City of Wilmington)
  • Certified in CPR, American Red Cross
  • OSHA Health and Safety
  • OSHA Warehousing Certification
  • ISO 45001 Re-Certification
  • Multiple OSHA Academy Trainings and Certifications
  • 10-Year Service Anniversary and Employee Recognition certificate
  • District Department Safety Champion
  • Certified Professional Graphic Designer
  • Strong command of entire Microsoft Office (Incl. Excel, Word, PowerPoint), and Adobe Suites

Timeline

Quality Assurance Process Manager

Amazon
02.2014 - Current

Licensed Contractor, Multiple Trades

HomeSolutionsOne1
09.2013 - Current

Retail Sales and Facilities Manager

JC Penney's
10.2009 - 03.2015

Associate's degree - Graphics Art and Structural Design

COSTAATT College, School of Art, Design and Construction

High School Diploma - Applied Arts and Structural Engineering

Diego Martin Senior Comprehensive High School

Associate's degree - Technical and Structural Engineering Studies

John Donaldson Technical College

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