Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Scott Douglas

Mesa,AZ

Summary

Aspiring Jr. Analyst with a strong foundation in coding acquired through a comprehensive coding boot camp at the University of Arizona. Committed to continuous learning and improvement, I engage in personal projects during my free time to further enhance my skills. Recognized for my exceptional work ethic, I am an industrious and dedicated individual eager to contribute my technical abilities to a dynamic team and grow professionally in the field

Overview

7
7
years of professional experience

Work History

Support Specialist

Upgrade Inc.
01.2022 - Current
  • Completed tasks assigned in a timely and efficient manner while simultaneously maintaining outstanding metrics
  • Specialist in processing issuance failures and bank communications
  • Clearing potential politically exposed persons and OFAC hits
  • Auditing previously approved loan applications and providing coaching when needed
  • Performed as floor coach to new hires and assist with the training process

Work Force Management Specialist

Upgrade, Inc.
02.2023 - 04.2023
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Demonstrated ability to analyze workforce data and develop actionable insights for improving performance, efficiency, and employee satisfaction

Loan Underwriter

Upgrade Inc.
05.2021 - 01.2022
  • Verify completeness, accuracy and integrity of loan applications
  • Reviewed credit reports and identifications documents for fraud indicators
  • Calculated income using approved, internal methods
  • Resolved customer complaints quickly by employing knowledge of loan products and procedures

Web Advisor

New Fold Digital
12.2020 - 05.2021
  • Linux server support and troubleshooting specializing in cPanel software Involved in the process of domain registration, renewal, DNS settings, and FTP accounts
  • SSL Certificates, email client configuration, file, program installation and support
  • Experience in eggshell conemu and bash commands
  • Experience editing MySQL databases to troubleshoot wordpress websites and change domain names as needed

Customer Experience Representative

GM Financial
08.2016 - 04.2020
  • Was part of the team that led the implementation of a more advanced client-oriented interface
  • Assisted in the training and development of new representatives
  • Responsible for de-escalating situations in which customers required the attention of a supervisor
  • Solved complex financial problems

Education

Certificate - Coding

The University of Arizona
Tucson
12.2020

Some College (No Degree) - Business Economics

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Programming Languages:
  • SQL (proficient in MySQL Workbench)
    JavaScript
    HTML
    CSS
  • Analytical Skills:
  • Strong analytical abilities for effective problem-solving and decision-making
  • Data Visualization:
  • Tableau: Daily use for data analysis and visualization

Timeline

Work Force Management Specialist

Upgrade, Inc.
02.2023 - 04.2023

Support Specialist

Upgrade Inc.
01.2022 - Current

Loan Underwriter

Upgrade Inc.
05.2021 - 01.2022

Web Advisor

New Fold Digital
12.2020 - 05.2021

Customer Experience Representative

GM Financial
08.2016 - 04.2020

Certificate - Coding

The University of Arizona

Some College (No Degree) - Business Economics

Maricopa Community Colleges - Mesa Community College

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