Scott Dreier
New Richmond,WI
Summary
Senior account and quality professional with a background in manufacturing engineering, validation, and project coordination. Brings cross-functional issue resolution, CAPA and change control experience, and daily partnership with production, logistics, and quality teams to support customer satisfaction and a 99% on-time delivery rate.
Overview
30
30
years of professional experience
Work History
Senior Account Specialist
Phillips-Medisize
Hudson
07.2025 - Current
- Lead strategic commercial negotiations, pricing initiatives, renewal strategies, and value-based proposals that support profitable, sustainable growth.
- Manage complex global accounts spanning multiple customer locations, manufacturing sites, and business units while ensuring customer satisfaction and operational alignment.
- Develop and leverage market, industry, and customer insights to identify trends, inform account strategies, and create competitive advantages.
- Partnered daily with production, logistics, and quality assurance teams to track order status and achieve a 99% on-time delivery (OTD) rate.
- Managed inventory levels across internal sites to optimize supply chain efficiency.
- Oversaw inventory management across multiple locations to maintain stock availability and reduce shortages.
- Managed spare parts inventory to ensure equipment availability.
- Negotiated annual pricing
- Developed plans to minimize tariff costs, enhancing overall profitability.
- Resolved account issues across sales, operations, and supply chain.
Quality Engineer
Phillips-Medisize
Menomonie / New Richmond
07.2018 - 07.2025
- Created continuous improvement dashboard for executive level CDPE meetings & display onsite
- Assessed purchased component risk and mitigated through part approval process
- Composed and executed FAT, SAT, IQ/OQ, and PQ validation phases
- Create and manage FMEA to assess and mitigate risk
- Primary quality contact for validation, change control, and client RMA requirements
- Led Root Cause Analysis and CAPA from containment to corrective action to preventing reoccurrence
- Participated in internal and customer audits to ensure compliance and quality standards
- Managed change management efforts through company's change control process
- Developed and maintained machine/process performance metrics
- Operated with customers, quality, management, and production regularly to resolve issues
- Created, updated, and delivered training on WI, SOP, and other production documentation
- Prepared and maintained project timelines
- Managed equipment moves and proper requalification documentation
- Authored and executed written protocols, reports, and engineering documentation
Manufacturing Engineer
Phillips-Medisize
New Richmond, Wisconsin
04.2013 - 07.2018
- Developed manufacturing processes for medical device production at Phillips-Medisize.
- Assessed drawings and specifications for manufacturability, providing recommendations for design improvements.
- Created and managed FMEA to identify and reduce risk.
- Wrote and ran FAT, SAT, IQ, OQ, and PQ validation phases.
- Revised WI, SOP, and production documents; trained staff on updates to enhance operational effectiveness.
- Reviewed purchased component risk and reduced issues through the part approval process.
- Built continuous improvement dashboard for executive CDPE meetings and onsite display.
- Monitored facility continuous improvement records to ensure compliance and supported ongoing initiatives.
Engineering Technician
Motion Tech Automation
Oakdale, MN
02.2005 - 04.2013
- Build electromechanical subassemblies and wafer handling machines for the semi-conductor industry
- Build electrical control panels to customer's schematics and follow UL standards
- Fabricate and install electrical enclosure to UL and NEMA standards
- Supervise team of Electrical Assemblers in the largest growing sector of the company
- Coordinated engineering efforts to maximize efficiency across multiple projects
- Develop project objectives by reviewing project proposals and plans
- Determine project specifications by studying product design, customer requirements, and quality standards
- Create and monitor project timelines to ensure client deadlines are met
- Facilitated communication among customers, sales, vendors, engineering, and manufacturing departments to streamline project workflows
- Utilize critical thinking to determine corrective measures for design errors
- Prepared and presented project status and progress reports to ensure alignment with client timelines
- Function as liaison with project engineering, technicians, customers, and suppliers to ensure completion of projects
Sergeant E5
United States Army, Wisconsin National Guard
05.1996 - 11.2008
- Veteran of an eighteen-month deployment, including one year in Iraq
- Cultivated communication, leadership, and team skills by leading an 8-man team to achieve mission objectives
- Trained platoon of 30 soldiers on radio equipment and proper radio communication skills
- Oversaw radio equipment for platoon, ensuring operational readiness and accurate tracking of all devices by serial number.
- Delegated tasks to teams while fostering positive relationships to enhance collaboration and team cohesion
- Developed a high level of organizational skills with infantry unit and as a personal administration specialist
Education
MBA - Project Management
University of Wisconsin Whitewater
12-2019
Bachelor of Arts - Business Management
University of Wisconsin River Falls
05-2017
Associate of Science - Engineering
Century Community and Technical College
05-2010
Skills
- - Account Management
- - Project Management
- Project execution
- - Technical knowledge
- - ERP systems
- - Microsoft Project
- - Microsoft Suite
- - Root cause analysis
- - Critical Thinking
- - Planning and Organizing
- - Client Engagement
- - Customer communication
- - Sales Strategy
- - Regulatory Compliance
- - Experienced Team Leader
- - Detail orientation
- - Regulatory Compliance
Honors/Commendations:
- Army Commendation Medal, - Global War on Terrorism Expeditionary Medal, - Global War on Terrorism Service Medal, - Army Good Conduct Medal, - Army Reserve Components Achievement Medal, - Army Reserve Component Overseas Training Ribbon, - Armed Forces Reserve Medal W/ M Device, - National Service Ribbon
Timeline
Senior Account Specialist
Phillips-Medisize
07.2025 - Current
Quality Engineer
Phillips-Medisize
07.2018 - 07.2025
Manufacturing Engineer
Phillips-Medisize
04.2013 - 07.2018
Engineering Technician
Motion Tech Automation
02.2005 - 04.2013
Sergeant E5
United States Army, Wisconsin National Guard
05.1996 - 11.2008
MBA - Project Management
University of Wisconsin Whitewater
Bachelor of Arts - Business Management
University of Wisconsin River Falls
Associate of Science - Engineering
Century Community and Technical College