Summary
Overview
Work History
Education
Timeline
Generic

Scott Durocher

Maitland

Summary

Experienced professional with skills and experience gained from sales, hospitality, operations and people management seeking an opportunity to return to a management role with the Walt Disney Company.

Overview

13
13
years of professional experience

Work History

Housekeeper

Walt Disney Company
05.2025 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Startup Founder

Follow the Mouse Travel
02.2023 - 05.2025
  • Analyzed market trends to refine product offerings and improve competitive positioning.
  • Evaluated performance metrics, driving continuous improvement in operational processes and outcomes.
  • Implemented marketing campaigns to increase brand recognition and attract new customers.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Developed operational initiatives to drive and maintain substantial business growth.

Houseperson

Walt Disney Company
06.2022 - 02.2023
  • Supported housekeeping staff by delivering linen baskets to rooms, removing dirtly linens and trash, stocking and organizing housekeeping closets
  • Responded to Guest requests and delivered items to Guest rooms
  • Maintained cleanliness of public area around Guest rooms and buildings

Area Operations Manager

Amazon
10.2019 - 05.2022
  • Analyzed performance metrics to identify areas of improvement, driving continuous enhancement of workflows.
  • Oversaw compliance with safety and quality standards, promoting a culture of accountability within the organization.
  • Improved overall operational efficiency by streamlining processes and implementing new systems.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.

Guest Experience Manager

Walt Disney Company
06.2012 - 09.2017
  • Performed role of Duty Manager at Saratoga Springs and Old Key West resorts from June 2012 through August 2015
  • Performed role of Attractions GEM at the Magic Kingdom from August 2015 through September 2017

Parking Attendant

Walt Disney Company
03.2012 - 06.2012
  • Performed role of Parking Attendant at Hollywood Studios
  • Ensured smooth Guest vehicle flow in the parking areas of Hollywood Studios
  • Greeted Guests, answered questions and provided directions
  • Worked with team members to ensure smooth and safe parking operations

Education

Educational Psychology

University of Georgia
Athens, GA

Timeline

Housekeeper

Walt Disney Company
05.2025 - Current

Startup Founder

Follow the Mouse Travel
02.2023 - 05.2025

Houseperson

Walt Disney Company
06.2022 - 02.2023

Area Operations Manager

Amazon
10.2019 - 05.2022

Guest Experience Manager

Walt Disney Company
06.2012 - 09.2017

Parking Attendant

Walt Disney Company
03.2012 - 06.2012

Educational Psychology

University of Georgia

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Scott Durocher