Scott Ershick II
Valparaiso,IN
Summary
Motivated administrative professional with a strong background in customer service. Known for dependability and attention to detail. Excels at managing multiple tasks while maintaining a strong work ethic. Proven ability to work quickly and effectively. Eager to learn new skills. 3 years of administrative experience. Flexible and focused on building strong teams.
Overview
12
12
years of professional experience
Work History
Case Manager Support Assistant
Humana
Valparaiso, Indiana
07.2024 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Referred patients to suitable health care providers.
- Facilitated applications for government benefits like Medicaid and Social Security Disability Insurance.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Site Manager
Dermio Dermatology
Dyer, IN
08.2021 - 06.2024
- Ensured overall flow of the office including managing the schedules of multiple providers.
- Ordered office supplies and upheld building maintenance.
- Routinely resolved patient inquiries and complaints.
- Monitored phone call metrics, completed yearly reviews and weekly schedules for front desk staffers.
- Upheld relations between patients, staff, and providers alike.
- Interviewed, hired, and trained new employees.
- Audited medical records for accuracy and completion.
- Trained new and current staff on office policies, procedures, and programs.
- Worked with management team to streamline work flow for all staffers in the clinic.
- Greeted and checked in patients, maintaining accurate patient information
- Verified insurance benefits prior to appointments.
- Scheduled and confirmed appointments and surgeries.
- Answered incoming calls, texts messages, and emails in a timely manner.
- Collected payments and ensured proper billing procedures.
Shift Supervisor
Starbucks
Valparaiso, IN
04.2013 - 08.2021
- Actively participated in the general flow of the business and creating clear communication for partner roles and expectations.
- Assisted and collaborated with upper management in training new employees and daily sales and operations goals.
- Ensured safety and sanitation measures were upheld throughout the shift.
- Conducted daily and weekly inventory counts.
- Cash management including change orders and deposits.
- Created weekly and daily store orders so product was stocked.
- Completed opening and closing duties regularly.
- Maintained store cleanliness.
- Resolved customer complaints.
Education
Bachelor of Arts - Physical Anthropology
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Portage High School
Portage, IN06.2011
Skills
- Multitasking and Organization
- Site Inspection and Management
- Medical Practice Operations
- Team Supervision
- Insurance Eligibility and Verification
- Conflict Resolution
- Schedule Creation
- Inventory Maintenance
- Critical Thinking
- Effective Multitasking
- Time management
- Problem-solving
- Active listening
- Relationship building
- Decision-making
- Conflict resolution
- Critical thinking
- Documentation proficiency
- Emotional awareness
- Staff management
- Medical records management
- Staff education and training
References
References available upon request.
Timeline
Case Manager Support Assistant
Humana
07.2024 - Current
Site Manager
Dermio Dermatology
08.2021 - 06.2024
Shift Supervisor
Starbucks
04.2013 - 08.2021
Bachelor of Arts - Physical Anthropology
Indiana University Bloomington
High School Diploma -
Portage High School