Scott Fagan
Wrightsville Beach,NC
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Restaurant Consultant
Self Employed
Wrightsville Beach, North Carolina
12.2025 - Current
- Consulted independent restaurant owners on operations improvements.
- Assessed dining room, kitchen, and service workflows.
- Analyzed menu offerings to enhance customer satisfaction for pricing, presentation, and consistency.
Assistant Manager/Training Manager
LM Restaurants
Wrightsville Beach, NC
11.2012 - 10.2025
- Trained team members on service steps, menu knowledge, and workplace policies.
- Supported hiring, onboarding, and staff coaching for restaurant team development.
- Scheduled shifts and balanced labor needs across dining room and kitchen.
- Supervised daily restaurant operations for LM Restaurants guest service standards.
Assistant General Manager
On The Border
Tysons Corner, Virginia
11.2007 - 11.2012
- Directed daily restaurant operations for On The Border dining room and kitchen teams.
- Trained team members on service standards, food safety, and point-of-sale use.
- Scheduled staff coverage and adjusted shifts for changing guest traffic patterns.
- Managed inventory checks and ordered supplies for restaurant operations.
Education
Bachelor of Arts - Business
Longwood University
Farmville, VA 08.1993 - 05.1998
Skills
- Menu engineering
- Menu analysis
- Point of sale
- Workflow analysis
- Labor scheduling
- Leadership
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Restaurant Consultant
Self Employed
12.2025 - Current
Assistant Manager/Training Manager
LM Restaurants
11.2012 - 10.2025
Assistant General Manager
On The Border
11.2007 - 11.2012
Bachelor of Arts - Business
Longwood University
08.1993 - 05.1998