Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Scott Fowler

Bellingham

Summary

Dedicated Member Service Representative with a primary goal of enhancing satisfaction and loyalty among valued members through proactive support. Consistently striving to go above and beyond to assist members and improve service delivery. Excellent multitasking abilities and an independent problem-solving approach, committed to providing exceptional service that exceeds expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Technical Support Representative

SmartTAB
12.2024 - Current
  • Enabled seamless business operations by ensuring continuous availability of critical systems and applications.
  • Contributed to overall team success through consistent achievement of performance metrics such as response time, ticket volume, and resolution rate.
  • Demonstrated adaptability by staying current with industry trends and acquiring new skills as needed to support evolving business requirements.

Member Service Representative 4/Call Center Representative

Industrial Credit Union
12.2023 - 11.2024
  • Opened new memberships and kept detailed, accurate records
  • Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees
  • Provided technical support to members, ensuring smooth operation of services.
  • Participated in community events as representative of credit union to promote membership growth

Universal Banker

Umpqua Bank
11.2022 - 11.2023
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Assisted customers with setting up or closing accounts, and signing up for new services.

Education

Bachelor of Science - Environment and Society

FLORIDA STATE UNIVERSITY
Tallahassee, FL
01.2019

Associate Arts Degree -

STATE COLLEGE OF FLORIDA
Bradenton, FL
01.2017

High School Diploma -

CAÑADA MIDDLE COLLEGE
Redwood City, CA
05.2013

Skills

  • Large scale cash handling
  • Sales proficiency
  • Relationship building
  • Self-motivated nature
  • Issue Resolution
  • Member retention
  • Customer Service
  • Problem resolution

Certification

Undergraduate Certificate in Emergency Management & Homeland Security, Florida State University

Languages

English

Timeline

IT Technical Support Representative

SmartTAB
12.2024 - Current

Member Service Representative 4/Call Center Representative

Industrial Credit Union
12.2023 - 11.2024

Universal Banker

Umpqua Bank
11.2022 - 11.2023

Associate Arts Degree -

STATE COLLEGE OF FLORIDA

High School Diploma -

CAÑADA MIDDLE COLLEGE

Bachelor of Science - Environment and Society

FLORIDA STATE UNIVERSITY

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Scott Fowler