Scott Fringer
Cleveland
Summary
Results-driven professional with expertise in team leadership and training program development. Passion for streamlining complex operations by developing scalable internal systems, significantly improving cross-functional efficiency and business value.
Overview
14
14
years of professional experience
Work History
Product Guide V
Rivian
Cleveland
12.2023 - Current
- Supported the successful launch of service centers in Cleveland, Columbus and Cincinnati contributing to the creation of Standard Operating Procedures (SOPs) and workflows for seamless operations.
- Directed comprehensive onboarding and training programs, fostering a culture of continuous learning that elevated overall team efficiency, performance, and morale.
Property Manager
Fringer Home Improvement
Lakewood
07.2012 - Current
- Managed end-to-end financial operations for rental properties, overseeing rent collections, security deposits, and the accurate preparation and filing of annual property taxes.
- Developed marketing strategies to attract potential tenants and minimize vacancies.
- Oversaw property maintenance and coordinated repairs with contractors effectively.
Product Guide IV
Rivian
Cleveland
02.2022 - 12.2023
- Acted as a Rivian subject matter expert, guiding prospective and current owners through complex EV technology, vehicle capabilities, and ownership best practices.
- Collaborated with cross-functional teams to identify and address operational challenges, enhance digital tools, and optimize internal processes to support customer-facing teams.
Field Specialist III
Peloton Interactive Inc.
Cleveland
11.2019 - 02.2022
- Acted as a senior field leader, managing daily delivery logistics while actively developing a high-performing team of delivery specialists.
- Refined client-facing communication and presentation techniques to deliver memorable, top-tier customer interactions.
Education
Associate of Applied Science -
Cuyahoga Community College
Cleveland, Ohio, OH12.2019
Skills
- Team Leadership & Coaching
- Process Optimization
- Pipeline Management
- Stakeholder Engagement
- Communication
- Strategic Partnership Management
Timeline
Product Guide V
Rivian
12.2023 - Current
Product Guide IV
Rivian
02.2022 - 12.2023
Field Specialist III
Peloton Interactive Inc.
11.2019 - 02.2022
Property Manager
Fringer Home Improvement
07.2012 - Current
Associate of Applied Science -
Cuyahoga Community College