Scott Gauthier

Caliber Collision Corporate Office.

Manager, Virtual Support.

Write estimates and total losses virtually.

• Led a team of 22 employees, ensuring high productivity, and excellent customer service.
• Ensured compliance with industry regulations and company policies.
• Implemented process improvements, resulting in an increase in operational efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Recruited and hired qualified candidates to fill open positions.

• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Designed sales and service strategies to improve revenue and retention.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.

• Delegated work to staff, setting priorities and goals.
• Designed sales and service strategies to improve revenue and retention.
• Mitigated business risks by working closely with staff members and assessing performance.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Developed strong relationships with customers by providing exceptional customer service.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Adhered to all Carrier partners' DRP protocols and standards.

• Visited customer locations to assess complaints and resolve issues.
• Handled and rectified immediate concerns.
• Ensured customer satisfaction was maintained.