Experienced IT Systems Analyst with over 15 years of experience in enterprise architecture implementation and administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently rewarded for saved costs and successfully completed projects.
Overview
18
18
years of professional experience
Work History
IT Specialist Systems Administrator
Lincoln Electric
12.2021 - Current
Core Responsibilities
Plan, design, and implement enterprise-scale technologies across a global IT landscape to support business growth and modernization.
Manage and maintain critical infrastructure and team-managed systems, ensuring high availability, reliability, and performance.
Identify and implement improvements to IT policies, processes, and standards to drive efficiency and compliance.
Research and adopt emerging technologies, aligning innovation with enterprise needs and cost-effectiveness.
Collaborate with global IT teams to deliver system design, implementation, troubleshooting, and end-to-end project management.
Oversee and enhance enterprise Azure Cloud and Microsoft 365 environments, optimizing scalability, security, and productivity.
Partner with Enterprise Security to strengthen system protections, remediate vulnerabilities, and uphold compliance with regulatory standards.
IT Analyst
Avient Corp (formerly PolyOne)
07.2017 - 12.2021
Recent projects:
Successful O365 migration from on-premise Exchange environment of over 6000 associates
Infrastructure integration of recent company acquisition consisting of 47 location around the globe.
General responsibilities include:
Planning, design, and global implementation of new technologies.
Responsible for operations and maintenance of team manager systems.
Identify areas where existing policies can be improved upon or require change.
Stay up to speed on existing and emerging technologies, and continuously seek out areas of improvement.
Partners with global IT team to assist with system design, implementation, troubleshooting, and project management.
Responsible for management & enhancement of global Azure Cloud / O365 environment.
Partner closely with Enterprise Security Team to ensure systems are protected, and vulnerabilities are remediated
Senior Enterprise Support Analyst
PolyOne
12.2015 - 07.2017
Provided escalated (2nd & 3rd level) technical assistance and support for all global associates.
Independently identify, troubleshoot, and document simple to complex system software and user issues to resolution.
Provided technical support for global IT installation, upgrade, deployment, and integration projects.
Lead service desk team providing day-to-day support and ongoing training on troubleshooting and problem-solving protocols.
Major project accomplishments :
Designed PowerShell scripting process stream- lining and fully automating account on-boarding and off-boarding processes based on HR database feed. (prior process used manual daily lists to both onboard and offboard accounts)
Redefined process around employee mailbox creation, eliminating hundreds of unused email accounts for non-knowledge workers, saved over $300K annually in licensing costs.
Enterprise Support Analyst
PolyOne
01.2012 - 11.2015
Provided initial technical assistance and support for all global associates.
Independently identified, troubleshoot, and document simple to complex system software and user issues to resolution, or engage escalation paths.
Support deployment, administration, and maintenance of global IT systems, and infrastructure across 78 locations and 6000 end points.
Data Center Operator
PolyOne
09.2010 - 01.2012
Conducted monitoring and maintenance for global IT server, network, backup, and automation infrastructure.
Provide after-hours primary point-of-contact for business critical issues with Europe, Asia, and U.S. Night shift production operations.
Support administration of backup and disaster recovery solutions for global infrastructure.
Installed, upgraded, configured and tuned systems and all associated middle-ware in LINUX and Windows environments.
Administered automation scheduling, adjustment, and monitoring through use of IBM Tivoli orchestrator environment.
Data Center Communications Operator
Progressive Insurance
05.2007 - 09.2009
Performed monitoring and administration tasks on Data-Center critical functions as well as HVAC, security, fire, access control, CCTV and network systems nationwide.
Provide 1st level facilities support to employees and vendors across 430 locations encompassing a wide variety of critical issues.
Create, document, close or escalate electronic tracking of all activities. Perform vendor scheduling and billing for maintenance and security related services.
Manage control, release, and documentation of access keys, pass codes, and physical drives required for access to specific servers in compliance with ISO 9000 standards.