Scott Gilbert
San Diego,CA
Summary
Sales and marketing professional with a proven record of achieving a 15% annual sales increase at Scatterbeans Coffee Company. Expertise in coffee production and processing, complemented by strong leadership skills. Proficient in product research and development, driving innovation and enhancing team performance in dynamic environments.
Overview
29
29
years of professional experience
Work History
Security Site Supervisor
Securitas Security Services USA
San Diego, CA
10.2019 - Current
- Conducted regular site inspections to identify potential security risks.
- Trained new employees on company policies and safety measures.
- Prepared detailed reports on security incidents and daily activities.
- Implemented access control measures to ensure authorized entry only.
- Collaborated with management to enhance overall security strategies.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Collaborated with on-site engineer to optimize client operations.
Production and Sales Coordinator
Scatterbeans For Life
San Diego, CA
01.2011 - 02.2019
- volunteer manager
- coordinated with community outreach for volunteer work
- organized fundraising drives for local food kitchen - Crossroads Ministries
- Coordinated and instructed volunteers for ongoing food drives.
Coffee Specialist
Nespresso-Nestle USA
San Diego, CA
03.2015 - 01.2018
- Delivered customer service support, fostering positive client experiences.
- Conducted sales, guided tastings, managed inventory and stocking, and resolved customer issues.
- Educated customers on coffee varieties and preparation methods.
- Guided team in maintaining Nespresso machines and equipment.
- Provided expert advice on coffee product selections and pairings.
Sales Representative
Take a Break Company - Coffee Service company
Escondido, California
01.2011 - 03.2012
- Secured 15 accounts in 7 months, contributing $40,000 to annual sales.
- trained new hires
- Trained new staff on product knowledge and customer service best practices.
- Managed customer accounts for coffee service and supplies.
- Developed relationships with clients to understand their coffee needs.
- Coordinated product deliveries and scheduled service appointments efficiently.
Director Sales and Marketing
Scatterbeans Coffee Company
San Diego, CA
01.2005 - 12.2010
- Directed market support activities and implemented marketing plans, resulting in over 15% annual sales growth.
- Trained and coordinated sales and production staff, leading to improved performance relative to other sales departments.
- Led strategic initiatives to enhance customer engagement and brand loyalty.
- Developed training programs for staff to improve service quality and efficiency.
- Managed vendor relationships to ensure consistent supply of high-quality coffee products.
Production Manager
Scatterbeans Coffee Company
San Diego, CA
01.2001 - 01.2005
- Launched wholesale division, generating additional revenue and increasing profits by 12%.
- Directed product research and development, resulting in innovative market offerings.
- Created four core product lines, strengthening company portfolio.
- Contributed to manufacturing installation, achieving 30% reduction in annual production costs.
- created multiple custom coffee blends from start to finish, utilizing specialty sourcing of coffee beans and roasting them to achieve desired flavors for custom blends
Operations Manager
Scatterbeans Coffee Company
San Diego, CA
01.1997 - 01.2001
- Opened and staffed four retail locations, achieving 20% annual sales growth.
- Trained and supervised team of 22 retail staff, resulting in improved sales performance.
- Initiated lead sales programs, generating a 15% increase in store-to-store sales.
Volunteer-Non Profit Experience
Sharps Hospital
San Diego, CA
01.2012 - 04.2015
- Provided companionship and conversation to hospice and recovering patients to enhance emotional support during hospital stay
- Offered emotional support by listening attentively to stories about memories shared between the patient and family members.
Volunteer-Non Profit Experience
Crossroads Food Outreach
San Diego, CA
01.2010 - 01.2014
- Served members of the community through food distribution via local outreach program
Volunteer-Non Profit Experience
San Diego Hospice
San Diego, CA
01.2011 - 01.2012
- Provided compassionate support to patients and families during end-of-life care.
Education
Vocational degree - Specialty Coffee
Vocational Trade School
Sandpoint, ID08.2000
Skills
- Sales and marketing strategies
- Community engagement initiatives
- Merchandising and training
- Market analysis techniques
- Leadership and supervision
- Product research and development
- Customer service excellence
- Nonprofit fundraising expertise
Volunteer Experience
- Crossroads Food Outreach, San Diego, CA, 01/01/2010 to 12/31/2014
- San Diego Hospice, San Diego, CA, 01/01/2011 to 12/31/2012
- Sharps Hospital Convalescence Ctr, San Diego, CA, 01/01/2012 to 05/20/2020
Timeline
Security Site Supervisor
Securitas Security Services USA
10.2019 - Current
Coffee Specialist
Nespresso-Nestle USA
03.2015 - 01.2018
Volunteer-Non Profit Experience
Sharps Hospital
01.2012 - 04.2015
Production and Sales Coordinator
Scatterbeans For Life
01.2011 - 02.2019
Sales Representative
Take a Break Company - Coffee Service company
01.2011 - 03.2012
Volunteer-Non Profit Experience
San Diego Hospice
01.2011 - 01.2012
Volunteer-Non Profit Experience
Crossroads Food Outreach
01.2010 - 01.2014
Director Sales and Marketing
Scatterbeans Coffee Company
01.2005 - 12.2010
Production Manager
Scatterbeans Coffee Company
01.2001 - 01.2005
Operations Manager
Scatterbeans Coffee Company
01.1997 - 01.2001
Vocational degree - Specialty Coffee
Vocational Trade School