Summary
Overview
Work History
Education
Skills
References
Skillsets
Industry Summary
Affiliations
Certification
References
Accomplishments
Timeline
Generic
Scott Gilmore

Scott Gilmore

Olathe,Kansas

Summary

Accomplished Senior Systems Administrator with extensive experience at Phillips66, specializing in Azure cloud and job scheduling tools. Proven track record of optimizing server performance and reducing operational costs by over 1.5 million dollars. Strong analytical skills and adept at incident management, ensuring high availability and security across diverse environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Systems Administrator/IT Consultant

DG Technologies
Tampa, FL
11.2009 - Current
  • 2017 completed the installation of CAWA V12.02 in the AZURE cloud. I am currently completing the structure of the agents to ensure availability to test.
  • Use VPN/Remote Desktop service and Citrix to administer CA Workload Automation scheduling platform.
  • Provide corporate/company level support for migration and support of transfer or development for QA, TEST, and Production Level Scheduling environments.
  • Provide Level 1 and troubleshooting for client to maintain the appropriate service patches and environmental upgrades needed for the client.
  • Rebuild CA7 environment to a new CA Workload Automation (D-Series) environment in AZURE cloud environment.
  • Assist with User access to CAWA and additional access to DUO and Global protect for dual authentication.
  • Upgraded a client from version 4.5 to CA_WA version 11.2.
  • D-Series rewrite save company an estimated 1.5 million dollars in mainframe costs and an additional $500,000.00 in salary and jobs with the consolidated efforts.
  • Developed scheduling environments in junction with CA from ESP to CA_WA and CA7 to CA_WA.
  • During my time with this client, I have performed numerous installations of the CAWA D-Series software.

Senior Systems Administrator/IT Consultant

Tachyon
06.2023 - 09.2023
  • Contractor in limited hours.
  • Use VPN/Remote Desktop service and Citrix to administer CA Workload Automation scheduling platform.
  • Provide Level 1 and troubleshooting for client to maintain the appropriate service patches and environment upgrades needed for the client.
  • Assisted in agent utilization and opportunities to reduce footprint and associated costs.
  • Managed server environments and ensured optimal performance for internal applications.
  • Configured network devices to improve connectivity and support organizational needs.
  • Implemented security protocols to safeguard sensitive data and systems.
  • Provided technical support and troubleshooting for end-user issues across platforms.
  • Collaborated with cross-functional teams to develop IT solutions for various projects.
  • Mentored junior staff on best practices in system administration and troubleshooting techniques.

Senior Conversion Specialist

Aspire
04.2022 - 04.2023
  • Brought into support the conversion large Control-M environment to ESP for mainframe and distributed environment.
  • Common platforms were mainframe and distributed Control-M, CA-ESP, Citrix, ISPF and BMC Control-M. Also utilizing the mainframe and distributed platforms for product resolution and research.
  • Was the lead for the customer facing daily EXCEL review for problem resolution following the presentation of the code to the customer for the CT2 and CT3 Distributed environment.
  • Worked to review ongoing issues and provide resolution and solutions for the noted environment.
  • Created special days and holidays to replicate the BMC Control-M calendar structure for four different Control-M environments.
  • Assisted in testing of enhancements made to the conversion tool for Broadcom within the ESP scheduling, File Triggers, Cyclic Jobs, and Event development.
  • Reviewed the job structures within the BMC Control-M environment and ensured that the scheduling and triggering of the jobs and events was replicated.
  • Researched new design enhancements for ESP and the conversion.
  • Provided support for a variety of reports from the tool via the conversion and assisting in the creation and updating of new reports for customer review.
  • Analyzed customer data to identify conversion opportunities and trends.
  • Collaborated with marketing teams to create targeted campaigns for conversions.
  • Analyzed customer feedback to identify areas of improvement in the customer journey.
  • Developed and implemented strategies to increase conversion rates.

Senior Systems Administrator/IT Consultant

USDA through ECCO Select
Kansas City, Missouri
05.2019 - 04.2022
  • Utilize multiple platforms to support the over 8000 servers and access for the USDA.
  • Worked with AD groups for proper access within the datacenter structure.
  • Common platforms are Linux, Windows 2008 servers, Windows 2012, 2016 & 2019 servers, VMWare, INFOBLOX, Splunk, AWS Cloud interfaces, Moba X-term SSH interface, RDP, ZABBIX, BMC Remedy, RDP Citrix Any connect and Pulse.
  • Daily responsibilities include monitoring of servers, Change Records, and incidents within the system.
  • Weekly we look to enhance the services provided in the PAAS, SAAS and IAAS to increase the value we represent within ECCO Select for the USDA and other government entities.
  • Development duties in research of new products and new design enhancements for the USDA as well as maintaining security related documentation for the USDA to meet government standards.
  • Managed server environments and ensured optimal performance for internal applications.
  • Provided technical support and troubleshooting for end-user issues across platforms.
  • Documented system configurations and procedures for operational continuity and compliance.
  • Configured user accounts, permissions and access rights in accordance with company guidelines.
  • Monitored system performance on a daily basis and identified potential areas of improvement.

Application Support

Sprint Inc. through OTSI
Leawood, Kansas
05.2018 - 04.2019
  • Provided 24-hour support as Application support for the online testing of cellphones, I-pads, Google and Samsung products utilizing numerous software packages.
  • Supported multiple applications and monitored incoming incidents and problem tickets.
  • Worked with external vendors for new Change Records and incidents within system.
  • On call was every three weeks and normally entailed at least 10 hours of overtime or more.
  • Performed weekly status and Objective Review for the PA management.
  • Development duties in research of new products and new design enhancements for the Sprint label.
  • Additional information is available upon request but because of the NDA I will not disclose anything additional at this time.
  • Resolved production support issues related to Java applications in a timely manner.
  • Provided technical support during the implementation of new systems or software applications related to operations processes.
  • Provided technical support for software applications related to company products.

Lead-SME

BMC Control-M
Mission, KS
08.2017 - 04.2018
  • Control-M System Admin to help with the conversion of Tidal to Control-M.
  • VPMA, a preferred vender was brought in to perform the conversion and then return the converted XML to Waddell and Reed for final approval and data integrity check.
  • The physical scope was there but the infrastructure and written scope was not fully developed, and the project was paused indefinitely.
  • Performed data validation for the schedule and applications for W & R.
  • Assisted is testing CITRIX desktop environment for Application software and design.
  • Cross referenced and validated over 200 scheduling calendars for reduction in the Control-M environment and creation in the new V9 environment.
  • Created numerous calendars for the client and provided to vendor for the formal creation.
  • Reviewed the Tidal job events and scheduling for MFT creation.
  • Worked with vender for the evaluation of jobs, events, and additional functional areas of Tidal for the conversion.
  • Created Job Review check sheet for job evaluation for returned processes.
  • Created an Operators guide and presentation for W & R. (52-page PowerPoint)
  • Additional documents were created to support process and procedures.
  • Performed weekly status and Objective Review for the PA management.

Senior IT Systems Engineer

Precision for Progressive
Colorado Springs, CO
06.2016 - 04.2017
  • Senior-level system engineer in Tier 3 Mainframe operations with IBM z-Series operational experience with ESP Workload Engineering technology and DB2 V10 and V11.
  • I have strong interpersonal and communication skills with the ability to interact effectively with others at all levels.
  • I use my years of experience to provide a strong technical aptitude and the ability to adapt to varying mainframe environments.
  • Analyzes schedules for critical paths, errors, and delays.
  • Provides, analyzes and distributes periodic metric reports, incident and various other operations reports and formulates solutions to maintain stability and availability within our infrastructure.
  • Participate in the establishment and maintenance of batch and implementation of procedures, rules, security, and compliance requirements, as well as changes to environment.
  • Worked as the on call for DB2 V10 and V11 with the IDAA for Tier III support following three months of training on the structure and product.
  • Demonstrate the ability to learn, understand, and adhere to Progressive’s ITIL processes, understand escalation requirements, and the ability to work closely with peer Engineers.
  • Strong knowledge of Job Control Language (JCL), experience with ESP interfaces (ISPF/GUI), experience with ESP Distributed job processing, understand how agents work and the best methods to integrate the CAWA ESP workload to provide the most efficient methods for support and platform stabilization.
  • Installing/controlling/troubleshooting agents and configuring the environmental aspects of the Workload Production system to be able to integrate and provide the optimal exposure to minimize risk.
  • Configure, monitor and support batch schedules, reporting distribution systems and data exchange activities using enterprise scheduling and reporting systems.
  • Assisted in server design for Control-M environment Servers, Agents, and Enterprise Manager.
  • Maintains jobs in production scheduling system by adding new jobs, schedules and revises existing jobs and schedules.
  • Analyzes problems, operational metrics and recommends solutions to the Tier 3 team.
  • Monitors and modifies report distribution system and schedules as well as Tier 2 level of administration activities including identifying problems, proposing recommendations for improved methods and efficiencies to the internal Tier 3 team and provides overall support.
  • Maintains jobs and schedules in report distribution schedule by adding and revising new and existing jobs and schedules.
  • Worked with existing groups for ESP access and group permissions within the structure of Progressive.
  • Evaluates additions, revisions, and deletions to batch jobs and schedules.
  • Anticipates and reports on impact of errors and changes on job processing schedules.
  • Provides and analyzes metric reports.

Senior Production Control Analyst

PCM for GEHA
Lees Summit, MO
06.2014 - 06.2016
  • Responsible for day-to-day analysis, participation and monitoring of production batch, data exchange file management and report distribution schedules on both the mainframe and distributed platforms.
  • Establishes, integrates and configures schedules as well as file management and reporting administration with our production and non-production environment.
  • Analyzes schedules for critical paths, errors, and delays.
  • Provides, analyzes and distributes periodic metric reports, incident and various other operations reports and formulates solutions to maintain stability and availability within our infrastructure.
  • Participate in the establishment and maintenance of batch and implementation of procedures, rules, security, and compliance requirements, as well as changes to environment.
  • Configure, monitor, and support batch schedules, reporting distribution systems and data exchange activities using enterprise scheduling and reporting systems.
  • Assisted in server design for Control-M environment Servers, Agents, and Enterprise Manager.
  • Servers were located on mirrored blades to allow for easy replication and high availability.
  • Aided in design of the four levels of Control-M and the group authorization associated with this for security.
  • Maintains jobs in production scheduling system by adding new jobs, schedules and revises existing jobs and schedules.
  • Analyzes problems, operational metrics and recommends solutions to the Tier 3 team.
  • Monitors and modifies report distribution system and schedules as well as Tier 2 level of administration activities including identifying problems, proposing recommendations for improved methods and efficiencies to the internal Tier 3 team and provides overall support.
  • Maintains jobs and schedules in report distribution schedule by adding and revising new and existing jobs.
  • Evaluates additions, revisions, and deletions to batch jobs and schedules.
  • Anticipates and reports on impact of errors and changes on job processing schedules.
  • Provides and analyzes metric reports.
  • Attends and actively participates in weekly Change Control Meetings with all IT departments and reports activities relating to changes in Production Control.
  • Responsibly for the four environments and monitoring the installs being applied to the four environments to ensure there is no risk to the additional agents and associated software.
  • I currently work on Control-M version 7 with this client, and I am beginning the installation process and documentation for the installation of the new 8.0 environment.

Senior Control-M System Administrator

Phillips66 (formerly ConocoPhillips)
Bartlesville, OK
04.2012 - 03.2014
  • Provide professional level system administrator support for the BMC Control-M scheduling environment.
  • 26 servers, 180 agents, are 10,000 streams totaling 250,000 to 2.5 million executions per day.
  • Maintain the highest level of standards and procedures for the working environment.
  • Maintain the Control-M environment Servers, Agents, and Enterprise Manager.
  • Built and designed a CITRIX installation package for the BMC Control-M V7 software.
  • Maintain patches and fix packs to ensure SOX and GIPA requirements are maintained.
  • Provide support for Windows servers, Windows .NET, UNIX servers, and SunOS servers on Blade structure and within the Windows environment the new clustered environment for the Phillips66 platforms.
  • Provided support for migration paths of Windows and UNIX server scripts via RUNBOOK.
  • Provide accurate Change Records and Ticketing via BMC Remedy and Service Now.
  • Oversee the SSRS Reporting structure conversion to Business Objects and provide ad hoc requests to assist clients with outages and additional service maintenance.
  • On-call support for troubleshooting, system outages, operations stoppages, and installations support.
  • Conduct research on current issues or trouble tickets for outages or new project research.
  • Provide efficient and accurate information regarding issues for executive and mid-level management.
  • Professionally represent company issues when speaking publicly and working with media.
  • Managed server performance and availability for critical business operations.
  • Provided technical support for end-users, resolving hardware and software issues.
  • Troubleshot application errors and provided technical support to end-users.
  • Created user accounts and managed access rights for users.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Installed, tested and evaluated new systems, applications and patches.
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
  • Developed and maintained comprehensive documentation for system configurations and procedures.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Planned, tested and supported high-availability infrastructures.

Education

MBA -

Mid-America Nazarene University
Olathe, Kansas

Bachelor of Science - Business Administration

Columbia College
Columbia, Missouri

Skills

  • Fortinet and Azure cloud
  • Splunk and INFOBLOX
  • Active Directory management
  • Job scheduling tools
  • Database administration (Oracle DB, IBM DB2)
  • Incident management systems
  • Server platforms (Windows, UNIX, Linux)
  • Citrix virtualization
  • Mainframe skills (SDSF, FTP, REXX)
  • Windows server environments (2008-2019)
  • SQL and TOAD proficiency
  • Email archiving solutions
  • Antivirus and malware protection
  • SharePoint collaboration tools
  • VMware virtualization technologies
  • Microsoft SQL Server Management Studio
  • Office 365 applications
  • NET development skills
  • Business intelligence with Business Objects
  • Cloud computing expertise (Azure)
  • Disaster recovery planning

References

Available upon request.

Skillsets

  • Fortinet Bootcamp
  • Azure Cloud
  • Splunk
  • INFOBLOX
  • Active Directory
  • Tidal
  • JCL
  • RDP
  • PCX
  • CA-7
  • CA-11
  • CA-ESP
  • CAWA
  • BMC Control-M V7
  • V8
  • V9
  • Oracle DB V10 and V11
  • Database backup set up for clients
  • IDAA for DB2 V10 and V11
  • BMC Remedy
  • ISTM Heat
  • Service Now
  • Windows servers
  • Windows .NET
  • UNIX servers
  • SunOS servers
  • Linux
  • Red hat
  • CITRIX
  • SDSF
  • IBM Breeze
  • PCOMM
  • SAVERS
  • FTP
  • OMEGAMON
  • Windows 2008 servers
  • Windows 2012 & 2016 servers
  • Windows Clustered environments
  • TOAD
  • SQL
  • Email archiving
  • Antivirus/Malware
  • SharePoint
  • SQL Server
  • VMware
  • Microsoft SQL Server Management Studio 2017
  • REXX
  • Office 365
  • .NET
  • AIX
  • Business Objects
  • Citrix
  • TriZetto Facets Batch
  • AZURE (Cloud) based environment
  • IBM DB2 Analytics Accelerator for z/OS, Version 5

Industry Summary

35, ITIL 4 Certification, Sr Conversion Specialist, Aspire, Supported a BMC Control-M environment conversion to ESP for Broadcom., Sr. Systems Administrator, USDA, Linux, Windows 2008 servers, Windows 2012, 2016 & 2019 servers, VMWare, INFOBLOX, Splunk, AWS Cloud interfaces, Moba X-term SSH interface, RDP, ZABBIX, BMC Remedy, RDP Citrix Any connect, Pulse, Sr. Systems Administrator, SIRVA, Azure Cloud, Windows 2008 servers, Windows 2012 & 2016 servers, Windows Clustered environments, RDP, Neobatch, CAWA-ESP

Affiliations

  • Collegiate softball official for past five years
  • Former professional performer
  • Currently hold down three jobs in support of family as my two children are in college.

Certification

  • ITIL 4
  • Fortinet and Fortigate bootcamp

References

References available upon request.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Scheduling issues which led to new environment results being acchieved.
  • Achieved 2 million dollors in savings by completing scheduling rewrite to new software and eliminated five employees. The software performs at above 98% accuracy and efficiency.
  • Achieved rewwrite of 5000 jobs to less than 1400 through effectively reviewing and manually creating the scheduling applications.

Timeline

Senior Systems Administrator/IT Consultant

Tachyon
06.2023 - 09.2023

Senior Conversion Specialist

Aspire
04.2022 - 04.2023

Senior Systems Administrator/IT Consultant

USDA through ECCO Select
05.2019 - 04.2022

Application Support

Sprint Inc. through OTSI
05.2018 - 04.2019

Lead-SME

BMC Control-M
08.2017 - 04.2018

Senior IT Systems Engineer

Precision for Progressive
06.2016 - 04.2017

Senior Production Control Analyst

PCM for GEHA
06.2014 - 06.2016

Senior Control-M System Administrator

Phillips66 (formerly ConocoPhillips)
04.2012 - 03.2014

Senior Systems Administrator/IT Consultant

DG Technologies
11.2009 - Current

MBA -

Mid-America Nazarene University

Bachelor of Science - Business Administration

Columbia College

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