Scott Gledhill
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowes Home Improvement
08.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
Lowes Home Improvement
04.2019 - 08.2022
- Conducted returns for customers and dealt with customers priorities and complaints
- Scheduled deliveries and consultations with contractors for home improvement
- Familiarity with tools and what each tool is specifically used for and the advantages of them
- Recorded account information to open new customer accounts
- Provided primary customer support to internal and external customers.
Group Worker 1
Commonwealth of Massachusetts, Youth Services
09.2017 - 02.2019
- Conducted unit condition reports of the youth residents
- Consisting of searching their rooms and looking for contraband
- Safety and security for all residents including staff
- Mandated reporting for all residents including staff
- Incident reports when assaults happen between residents or when youthful residents are restrained
- Monitoring residents when they are in all common areas and making sure residents are safe and the security of the unit is well kept.
Military Police Officer
United States Army
01.2012 - 06.2017
- Led law enforcement activities including physical security, arrest procedures and criminal investigations reducing community crime and incident rates by 10%
- Led, trained, mentored, and professionally developed forty personnel in all aspects of safety, security, local, state, and federal regulations
- Conducted inspections and patrols in the U.S
- Searched for, collected, recorded, and preserved evidence for criminal investigations
- Subdued resisting suspects utilizing necessary force, including firearms, to maintain law and order and ensure personal and other's safety
- Responded to emergency scenes and calls for service to aid and maintain law and order
- Administered searches on hundreds of individuals and vehicles entering military installations, ensuring zero security breaches and 100% understanding of and compliance with the government security policies
- Able to conduct investigations by questioning witnesses, subjects, and victims.
Education
Bachelor of Science - Information Technology - Systems Administration
University of Massachusetts - Boston
Boston, MA12.2023
Bachelor of Science - Information Technology
Framingham State University
Framingham, Massachusetts05.2021
Associate of Science - Computer and Information Systems Security
Massachusetts Bay Community College
Wellesley Hills, MA05.2020
Skills
- Software Updates
- LAN Protocols
- Hardware Installations
- End-User Support
- Disaster Recovery
- Security Assurance
- Resource Allocation
- Symantec Endpoint Protection
- Data Encryption
- Information Governance
- Wireshark Software
- Microsoft Hyper-V Server
- Data Security
- Cloud Architecture Design
- Hardware Installation and Maintenance
- System and Network Security
Certification
- CPR/AED Certified
- Military/DOD Operations
- Leadership
- Critical thinking
- Small Arms Master Marksman
- Marksmanship Training
- Anti-Terrorism
- First Aid/Trauma Response
- Basic Leader Course
- Resiliency Training
- Defensive Driving Techniques
- SHARP
- Equal Opportunity
Accomplishments
- Military Awards - Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Military Outstanding Volunteer Service Medal
Hobbies and Interests
- Linux
- Operating Systems
- Learning all I can in my off time.
- Kali Linux
- Red Hat Linux Enterprise
- Training on hackthebox.com and tryhackme.com
- AWS Cloud Architecture
- Red Hat Linux
Timeline
Sales Associate
Lowes Home Improvement
08.2022 - Current
Customer Service Representative
Lowes Home Improvement
04.2019 - 08.2022
Group Worker 1
Commonwealth of Massachusetts, Youth Services
09.2017 - 02.2019
Military Police Officer
United States Army
01.2012 - 06.2017
Bachelor of Science - Information Technology - Systems Administration
University of Massachusetts - Boston
Bachelor of Science - Information Technology
Framingham State University
Associate of Science - Computer and Information Systems Security
Massachusetts Bay Community College
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