Scott Gledhill

• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high stress situations.

• Conducted returns for customers and dealt with customers priorities and complaints.
• Scheduled deliveries and consultations with contractors for home improvement.
• Familiarity with tools and what each tool is specifically used for and the advantages of them.
• Recorded account information to open new customer accounts.
• Provided primary customer support to internal and external customers.

• Conducted unit condition reports of the youth residents.

• Searching residents rooms and looking for contraband.

• Safety and security for all residents including staff.

• Mandated reporting for all residents including staff.

• Monitoring residents when they are in all common areas and making sure residents are safe and the security of the unit is well kept.

• Led, trained, mentored, and professionally developed forty personnel in all aspects of safety, security, local, state, and federal regulations.
• Searched for, collected, recorded, and preserved evidence for criminal investigations.
• Subdued resisting suspects utilizing necessary force, including firearms, to maintain law and order and ensure personal and other's safety.

• Responded to emergency scenes and calls for service to aid and maintain law and order.
• Administered searches on hundreds of individuals and vehicles entering military installations, ensuring zero security breaches and 100% understanding of and compliance with the government security policies.