Scott Greene
West Palm Beach
Summary
Results-driven Fitness and Sales Professional with expertise in membership retention and community engagement strategies. Strong relationship management and communication skills foster team collaboration and enhance member satisfaction. Committed to driving operational success and motivating clients to achieve fitness goals through effective leadership.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Fitness Manager
Retro Fitness
Wellington
11.2025 - 05.2026
- Consistently exceeded weekly sales goals for personal training packages and supplements, driving revenue growth.
- Achieved 73% enrollment in fitness assessments for new members through targeted outreach strategies.
- Developed retention strategies to enhance engagement in membership and personal training programs.
- Led team of trainers in weekly portfolio reviews, improving service delivery and member satisfaction.
- Managed daily gym operations to ensure seamless functionality and optimal member experience.
- Oversaw daily gym floor and equipment maintenance, prioritizing safety and operational efficiency.
- Represented Retro Fitness at community events organized by Village of Wellington, boosting local engagement.
- Facilitated canned food drives to promote community participation and address local hunger issues.
Vendor Relations Manager
Evo Door and Window
West Palm Beach
10.2021 - 11.2025
- Developed and sustained strong vendor relationships to ensure compliance with company standards and expectations
- Negotiate terms and conditions of vendor contracts, ensuring compliance with Evo Door and Window’s policies
- Mediated vendor-related issues with solution-focused discussions to uphold Evo Door and Window’s integrity
- Identify and execute searches within regions, cities, and states where vendors are needed by trade and organize concentrated efforts to fulfill trade needs for our clients
- Partnered with Service Manager and Director of Operations to enhance departmental procedures and adaptations
- Executed daily activity reporting to track Vendor Relations team progress on recruiting and dispatching goals
Customer Service Specialist
Adapt Health
Boca Raton
10.2021 - 07.2022
- Actively communicated with clients’ insurance companies to streamline the ordering process
- Processed and routed orders to appropriate resources for timely fulfillment.
- Communicated with patients on documentation issues, providing updates and additional options to facilitate referral compliance.
- Ensured order accuracy by collecting patient information on respiratory care products.
Club Manager
Planet Fitness
West Palm Beach
06.2016 - 11.2020
- Managed daily club operations to uphold company’s 'Judgment Free' ideals.
- Fostered welcoming atmosphere for members, enhancing member retention and supporting fiscal growth for the club.
- Motivated 75% of new club members to enroll in or upgrade to Planet Fitness’ Black Card Membership, contributing to member retention and revenue growth.
- Hired, trained, and educated staff members on employee procedures while promoting positivity and career development
- Promoted company's Planet of Triumphs social media application with an average enrollment success rate of 90% of all weekly gym membership sign-ups
Area Sales Manager
Drury Hotels Company
Detroit
06.2011 - 04.2016
- Achieved 7% hotel rate increase in 2015, leading the Detroit market and driving largest revenue growth company-wide.
- Negotiated corporate hotel rates for Ford, General Motors, Chrysler, and affiliates, enhancing competitive positioning annually.
- Managed and developed corporate client portfolio for respective hotels in the market.
- Conducted 10 to 12 face-to-face appointments weekly with existing and prospective clients.
- Executed 60 telephone sales calls weekly with existing and prospective clients.
- Facilitated five corporate client presentations weekly, effectively showcasing hotel offerings and driving engagement.
Customer Service Manager
U.S. Bank
Columbus
04.2009 - 06.2011
- In 2010, received the award for top Customer Service Manager for outstanding performance and lasting contribution in the West Columbus district
- Assisted customers and prospects with financial requests and account maintenance, enhancing customer satisfaction and retention
- Managed probate court-controlled accounts for Franklin County and surrounding counties, ensuring compliance and timely processing
- Executed wire transfers to ensure timely transactions and ACH transactions
- Executed Medallion Signature Guarantees for clients and managed cash control procedures daily with approximately $120,000.00 in currency
- Originated loans and lines of credit for consumer and business customers, contributing to branch revenue growth
- Completed monthly and quarterly audits for all branch employees
Business Banking Officer
U.S. Bank
Columbus
10.2006 - 04.2009
- Originated commercial real estate loans, business equity lines of credit, and equipment financing for new and existing customers
- Originated and prospected small business loans secured by Small Business Administration to support client financing needs
- In 2007, prospected, originated, and booked $3.2M in commercial loans through the newly developed Commercial Mortgage Funding program which resulted in a company leading ranking for the month of April
- Built, developed, and managed relationships with new and existing small business customers to drive growth
- Collaborated across bank divisions to deliver tailored financial solutions and strengthen customer relationships
Education
Bachelor's degree - Business/Finance
Ohio University
Athens, OH06-2002
Bachelor's degree - Communications
Ohio University
Athens, OH06-2002
Skills
- Sales strategies and forecasting
- Membership retention and operations
- Community engagement
- Social media marketing
- Team leadership
- Professionalism and reliability
- CPR and safety training
- Self-motivation and multitasking
Certification
- National Academy of Sports Medicine Certification (NCCA Accredited)
Expires: 7/26/2028 - NASM/AFAA CPR Certification powered by ASTI
Expires: 10/26/2026 - American Red Cross Basic Life Support Certification
Expires: 5/31/2027
Timeline
Fitness Manager
Retro Fitness
11.2025 - 05.2026
Vendor Relations Manager
Evo Door and Window
10.2021 - 11.2025
Customer Service Specialist
Adapt Health
10.2021 - 07.2022
Club Manager
Planet Fitness
06.2016 - 11.2020
Area Sales Manager
Drury Hotels Company
06.2011 - 04.2016
Customer Service Manager
U.S. Bank
04.2009 - 06.2011
Business Banking Officer
U.S. Bank
10.2006 - 04.2009
Bachelor's degree - Business/Finance
Ohio University
Bachelor's degree - Communications
Ohio University