Scott Grefsheim
Eau Claire,WI
Summary
Versatile Locksmith and Manager with a proven track record at Stars 'N Stripes Lock and Door, excelling in lock installation proficiency and unparalleled customer service. Mastered electronic lock programming and demonstrated exceptional problem-solving abilities, significantly enhancing security solutions and customer satisfaction. Skilled in both technical and interpersonal aspects, adept at driving operational excellence and fostering strong relationships.
Overview
21
21
years of professional experience
Work History
Locksmith
Stars 'N Stripes Lock and Door
07.2018 - Current
- Installed new door hardware such as locks, plates, electric hardware, and closers
- Repaired panic hardware and alarm detection connections on doors.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Conducted comprehensive assessments of home and business security needs to provide tailored recommendations for improvements.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Store Manager
Big Lots
01.2013 - 07.2018
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Mega Foods
10.2007 - 01.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Locksmith
Mr. Lockout
04.2004 - 08.2007
- Provided exceptional customer service while addressing concerns or answering questions related to installed security products.
- Educated clients on proper lock usage techniques to reduce instances of damage or malfunction over time.
- Effectively managed time schedules allowing simultaneous completion of multiple appointments and projects.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
Skills
- Lock installation proficiency
- Electronic lock programming
- Ordering parts
- Automotive locksmithing
- Access control systems
- Master keying expertise
- Customer service
- Problem-solving
Military Service
United States Marine Corps
November 1999- November 2003
Motor Transport Mechanic
Timeline
Locksmith
Stars 'N Stripes Lock and Door
07.2018 - Current
Assistant Store Manager
Big Lots
01.2013 - 07.2018
Assistant Store Manager
Mega Foods
10.2007 - 01.2013
Locksmith
Mr. Lockout
04.2004 - 08.2007
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