Scott Hager
CHARLESTON,WV
Summary
Versatile leader manages business, financial and personnel needs of organizations. Gifted in building long-lasting relationships, facilitating communication, and engineering team collaboration. Determined and persistent in achieving goals.
Overview
9
9
years of post-secondary education
33
33
years of professional experience
Work History
Council Vice-Chair
Wv Statewide Independent Living Council
Saint Albans, WV
07.2024 - Current
- Guided council discussions on disability access and independent living priorities
- Reviewed state independent living plan for policy alignment
- Contributed to legislative committee discussions to advocate for policy changes
Bar Manager
The Monkey Barrel
Saint Albans, WV
05.2001 - 12.2016
- Maintained live music schedule
- Resolved customer complaints and supported smooth front-of-house service.
- Monitored bar cleanliness, equipment upkeep, and daily opening and closing checks.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
Customer Service Representative
AT&T
Charleston, WV
05.1993 - 10.2010
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Explained AT&T promotions, services, and charges in clear language.
- Processed AT&T orders, activations, and plan changes for customers.
- Maintained AT&T service quality during high-volume call periods.
- Documented AT&T customer interactions and follow-up actions in systems.
- Escalated complex AT&T complaints to proper support teams.
- Organized electronic and paper records for easy retrieval.
- Reviewed data fields for errors before submission.
Store Manager
City Ice and Fuel(Exxon)
Poca, West Virginia
10.2007 - 10.2009
- Managed daily store operations for ice and fuel service areas.
- Scheduled staff and assigned duties across cashier and stocking shifts.
- Trained employees on customer service, cash handling, and safety procedures.
- Supervised inventory levels for ice, fuel supplies, and store merchandise.
- Processed vendor orders and received deliveries for retail stock.
- Resolved customer concerns and supported front counter transactions.
Education
Master of Science - Network Administration And Security
Strayer University
Hurricane, WV 10.2009 - 10.2018
Poca High School
Poca, WVSkills
- Policy review
- Legislative analysis
- Council governance
- Disability advocacy
- Management
- Customer assistance
- Data entry
Accomplishments
- Boy Scouts of America Eagle Scout 1988
References
References available upon request.
Timeline
Council Vice-Chair
Wv Statewide Independent Living Council
07.2024 - Current
Master of Science - Network Administration And Security
Strayer University
10.2009 - 10.2018
Store Manager
City Ice and Fuel(Exxon)
10.2007 - 10.2009
Bar Manager
The Monkey Barrel
05.2001 - 12.2016
Customer Service Representative
AT&T
05.1993 - 10.2010
Poca High School