Scott Hamlin
Cape Coral
Summary
Dynamic Account Manager with a proven track record at ADT Security, excelling in client account management and communication. Expert in developing tailored strategies that enhance customer satisfaction and retention. Skilled in collaborative teamwork and data analysis, driving informed decision-making and fostering strong client relationships for sustained business growth.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs In the SW Florida market for over 30 years.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Account Manager
Northwest Exterminating
Bonita Springs, FL
11.2023 - Current
- Oversaw client account management, ensuring prompt communication and issue resolution.
- Engineered tailored pest control solutions to address specific client requirements.
- Facilitated collaboration with technicians to schedule services, enhancing route efficiency.
- Executed follow-up assessments to ensure customer satisfaction and service quality.
- Managed client accounts, ensuring satisfaction and retention through personalized service.
Sales Account Manager
Hulett Environmental Services
Fort Myers, FL
11.2008 - 11.2023
- Developed tailored sales strategies to meet diverse customer needs and preferences.
- Conducted market research to identify new opportunities and emerging trends in target segments.
- Collaborated with cross-functional teams to streamline processes and enhance product offerings.
- Maintained up-to-date knowledge of industry developments and competitor activities for informed decision-making.
Sales Manager
ADT Security
Fort Myers, FL
11.1993 - 11.2008
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Led training sessions for new sales representatives, fostering skill development and team cohesion.
- Analyzed sales data to identify trends, informing strategic decision-making and resource allocation.
- Cultivated relationships with key clients, enhancing customer loyalty and increasing repeat business.
Education
High School Diploma -
Norwalk High School
Norwalk, OH05-1979
Skills
- Client account management
- Client support
- Collaborative teamwork
- Client communication skills
- Account management
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Business Development: - Developed strong relationships with key referral sources which resulted in an increase of referral partners And key partnerships which resulted in revenue growth.
Certification
Wood destroying organism inspector . License held since 2003.
- Dale Carnegie management training certification.
- Five Star hiring program from GE certification.
- Model Sales Call certification.
Account Manager of the year 2022
I was honored to receive the Account Manager of the year award in 2022. This award to me embodies team work, dedication, & commitment. $540,000 in sales with one half qualified as self generated.
Timeline
Account Manager
Northwest Exterminating
11.2023 - Current
Sales Account Manager
Hulett Environmental Services
11.2008 - 11.2023
Sales Manager
ADT Security
11.1993 - 11.2008
High School Diploma -
Norwalk High School