Scott Harmon
Mauldin,SC
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
New Rich LLC
Mauldin, South Carolina
06.2017 - Current
- Optimized web pages for better search engine rankings.
- Developed web page templates based on user interface designs.
- Developed creative ideas for content curation based on audience interests and preferences.
- Managed campaigns to grow followership on all social media accounts.
- Engaged with users through direct messaging and comments to build relationships with potential customers.
- Analyzed competitor activity across multiple channels to identify opportunities for improvement.
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
- Analyzed key metrics to measure the success of campaigns on a regular basis.
- Created, edited, and managed content for various social media platforms including Facebook, Instagram, YouTube, TikTok.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
- Designed promotional materials using graphic design software applications.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted with the development of new product offerings based on market research results.
- Managed inventory levels to ensure timely delivery of orders.
- Managed shipping logistics for international orders.
- Identified opportunities to increase efficiency in operations processes.
- Updated website content regularly according to changing market conditions.
- Developed and maintained relationships with vendors to ensure product availability for customers.
- Processed credit card payments using secure payment gateways.
Portfolio Manager
Resurgent Capital Services
Greenville, SC
06.2008 - 11.2013
- Implemented security measures to protect confidential information related to client accounts.
- Maintained updated records of transactions and adjusted portfolios accordingly.
- Researched customer accounts for any discrepancies or outstanding payments.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Maintained accurate records of collection activities in database system.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Explained various types of loans available to customers and their associated terms and conditions.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Mortgage Loan Officer
Citizens Loan Center
Greenville , SC
03.2005 - 06.2006
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Educated customers on various aspects of mortgage financing options available.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Negotiated terms and conditions of loan agreements with borrowers.
- Created reports summarizing activities such as originations, denials and delinquencies.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Resolved borrower complaints in a timely manner while providing excellent customer service.
Customer Service Representative
TeleTech Holdings
Greenville, South Carolina
06.2003 - 10.2005
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Mauldin High School
Mauldin, SC05-2000
Skills
- Market understanding
- Profitability Optimization
- Financial Analysis
- Client Relationship Management
- Client Relations
- Due diligence
- Proactive and Focused
- Critical Thinking
- Willing to Learn
- Customer Service
- Data Analysis
- KPI Management
- Digital Marketing Management
- Testing and Optimization
- Google Adwords
- Search Engine Optimization (SEO)
- Market Research and Analysis
- Social Media Marketing
- Entrepreneurial Work Ethic
- SEO
- Customer Segmentation
- Multichannel marketing
- Graphic Design
- Digital Media
- Brand strategy
- Social media tools
- Competitor Analysis
- Marketing Strategies
- Campaign Development
- Video Marketing
- E-commerce strategy
- Behavioral targeting
- Landing Page Design
- Sales Funnel Optimization
- Retargeting Campaigns
Certification
- Real Estate and Property Management - Wyatt School of Real Estate
- Email Marketing - Google
Timeline
Owner
New Rich LLC
06.2017 - Current
Portfolio Manager
Resurgent Capital Services
06.2008 - 11.2013
Mortgage Loan Officer
Citizens Loan Center
03.2005 - 06.2006
Customer Service Representative
TeleTech Holdings
06.2003 - 10.2005
High School Diploma -
Mauldin High School
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