Scott Hawes
Boise,ID
Summary
Proactive Sr HR Business Intelligence Analyst and Sr Training Manager with extensive experience in automating data tasks using SQL and ETL tools, designing data collection models, and presenting data-driven insights. Skilled in SQL Programming, PowerBI, and advanced Excel, with a strong track record in training coordination and performance tracking. Bringing a blend of analytical expertise and training management to drive organizational growth.
Overview
16
16
years of professional experience
Work History
Sr HR Business Intelligence Analyst
AT&T
04.2018 - 12.2023
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Designed customized data collection models for specific visualization tasks.
- Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
- Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed.
Sr Training Mgr Delivery
AT&T
10.2016 - 04.2018
- Selected and assigned instructors to conduct specific training programs.
- Built Quickbase application to allow for tracking of weekly instructor performance calls.
- Built schedule for 4 part leadership training and managed enrollments of approximately 150 students.
Training Coordinator
DIRECTV
12.2012 - 10.2016
- Maintained accurate records of employee participation in training events.
- Coordinated logistics for training events, including scheduling facilities and securing necessary equipment.
- Scheduled trainer travel and prepared trainer expense reports
- Tracked new hire agent KPIs.
Coach
DIRECTV
04.2008 - 12.2012
- Mentored new hire agents over a 4 week OJT.
- Tracked performance KPIs of assigned agents in OJT assuring key milestones were met.
- Reviewed a minimum of 3 recorded calls a week for quality with assigned agents in OJT providing necessary feedback to ensure continued improvement over 4.
Education
High School Diploma -
Borah High School
Boise, ID05.1991
Skills
- SQL Programming
- DAX Programming
- Data dashboard design
- PowerBI Software
- Advanced Excell knowledge
Timeline
Sr HR Business Intelligence Analyst
AT&T
04.2018 - 12.2023
Sr Training Mgr Delivery
AT&T
10.2016 - 04.2018
Training Coordinator
DIRECTV
12.2012 - 10.2016
Coach
DIRECTV
04.2008 - 12.2012
High School Diploma -
Borah High School
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