Scott Heim
Recent College Graduate
Reading,PA
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Intern
Reading Fightin Phils
Reading, PA
2021 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Completed various clerical duties such as maintaining memos, organizing documents and faxing.
- Learned how to run daily transactions on computer system with accuracy and efficiency.
- Used spreadsheets, databases and other resources to produce daily sales report.
- Built rapport with customers to facilitate trusting relationship and provide setting conducive to growth.
Server
Red Plate Diner
Wernersville, PA
01.2014 - 03.2020
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Effectively trained new staff members according to Management's policies
Server
Tavern On Penn
West Lawn, PA
01.2016 - 12.2019
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Education
Bachelor of Science - Business Marketing Management
The Pennsylvania State University
Berks Campus 09.2019 - 05.2021
Associate of Arts - Liberal Arts And General Studies
Reading Area Community College
Reading, PA 09.2017 - 05.2018
Skills
Administrative tasks
Timeline
Bachelor of Science - Business Marketing Management
The Pennsylvania State University
09.2019 - 05.2021
Associate of Arts - Liberal Arts And General Studies
Reading Area Community College
09.2017 - 05.2018
Server
Tavern On Penn
01.2016 - 12.2019
Server
Red Plate Diner
01.2014 - 03.2020
Intern
Reading Fightin Phils
2021 - Current
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