Scott Henderson
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
8
8
Certifications
Work History
Exterminator/Sales Associate
Arrow Exterminators, Inc
Greensboro, NC
08.2022 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Inspected commercial buildings and structures for pest issues.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Complied with safety guidelines and regulations with during pest control processes.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Used integrated pest management (IPM) treatments to eliminate pests commercial properties.
- Negotiated prices, terms of sales and service agreements.
Pest Control Specialist
Omnis Pest Control
Castle Rock, CO
12.2020 - 07.2022
- Inspected residential homes and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Adhered to most stringent safety procedures when applying chemicals.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Fostered excellent service leading to positive online reviews.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Performed routine maintenance on pest control equipment to manage wear and tear.
Estimator /Assistant Project Manager
Skylight Specialist
Littleton, CO
02.2019 - 08.2020
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Identified and resolved risks to minimize project disruption.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
Construction Inspector
Mehta Engineering
Pensacola, FL
11.2016 - 12.2018
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Completed inspections of current construction, refurbishment and repair projects.
- Passionate about learning and committed to continual improvement.
- site permits and licenses of operating contractors.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes for the DOT.
- Reviewed drawings and assessed construction against plans.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Applied Science - Graphic Design
Pensacola State College
Pensacola, FL 05.2001 -
High School Diploma -
Pascagoula High School
Pascagoula, MS 08.1998 - 05.1999
Skills
Contract preparation
Relationship building
Problem-solving skills
Client Service
Upselling
Multi-tasking strength
Excellent people skills
Critical Thinking
Appointment Scheduling
Property Inspection
Safety protocols
Safety precautions and procedures
Project estimation and bidding
Calculating cost factors
Project coordination
Proposal writing
Schedule oversight
Certification
Storm Water Management Inspection Certificate-Lifetime Certificate
Timeline
Exterminator/Sales Associate
Arrow Exterminators, Inc
08.2022 - Current
Pest Control Specialist
Omnis Pest Control
12.2020 - 07.2022
Estimator /Assistant Project Manager
Skylight Specialist
02.2019 - 08.2020
Construction Inspector
Mehta Engineering
11.2016 - 12.2018
Associate of Applied Science - Graphic Design
Pensacola State College
05.2001 -
High School Diploma -
Pascagoula High School
08.1998 - 05.1999