Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Scott Henderson

Louisville,KY

Summary

In addition to being a qualified interpreter of English to Spanish, I am a hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

28
28
years of professional experience

Work History

Supervisor

Shutter FLY
11.2023 - 01.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Warehouse Lead

CEVA Logistics Inc.
03.2023 - 10.2023
  • Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
  • Streamlined order processing for faster turnaround times and increased customer satisfaction.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
  • Enhanced employee productivity with comprehensive training programs and performance evaluations.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.

Manager/Supervisor

Arrow Moving And Storage
03.1996 - 01.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

No Degree - Business Administration

Cal State Northridge
Los Angeles, CA
1991

Skills

  • Operations Management
  • Staff Management
  • Schedule Development
  • Inventory Control
  • Staff Discipline
  • Process Improvement
  • Strategic Planning
  • Priority Management
  • Business Development
  • Goal-Oriented

Languages

Spanish
Limited Working

Timeline

Supervisor

Shutter FLY
11.2023 - 01.2024

Warehouse Lead

CEVA Logistics Inc.
03.2023 - 10.2023

Manager/Supervisor

Arrow Moving And Storage
03.1996 - 01.2023

No Degree - Business Administration

Cal State Northridge

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