Scott Hilkemeyer

• Guided a team of admissions professionals to ensure continuity, transparency, and efficiency in handling direct admissions to the facility.
• Managed incoming client referrals and referral source accounts within customer relationship management (CRM) programs.
• Supervised monthly and quarterly admissions, close rates, and delivered direct training to optimize the effectiveness of the Admission team.
• Managed all referral sources (inbound and outbound), ensuring active accounts remained active and maintained reciprocity.
• Established an alumni program from the ground up, involving the drafting, creation, and implementation of various new processes and procedures for managing discharged residents, alumni, and post-discharge communication.
• Coordinated a range of in-person events for alumni, overseeing the scheduling and logistics of all aspects related to alumni activities.

• Responded to admissions calls, collaborating directly with the Admissions team to successfully onboard clients or guide them towards suitable alternatives.
• Established connections with treatment referral sources through networking and marketing efforts, both within the office and in various settings such as doctor's offices, hospitals, treatment centers, and house visits.
• Participated in conferences, marketing events, and various networking functions related to mental health nationwide.

Oversaw the Continuing Care department’s daily tasks, schedules, and goals

Communicated between Therapists, Family Therapists, Doctors, TPS’ and Referents

Presented at Professionals Weekend, Program Weekend and other events

Maintained strong relationships with Referral sources and Treatment Centers across the country

Created and innovated systems to facilitate efficiency, coordination, and accountability