Scott Hilton
Knoxville Police Department
Knoxville,TN
23
years of professional experience
Dedicated worker with extensive experience in crisis intervention and emotional support. Known for strong active listening and empathy development, successfully collaborating with diverse teams to create holistic care plans that improve patient experiences.
Work History
Hospital Chaplain
- Provided spiritual care and guidance to patients and families during critical health events.
- Conducted regular visits to patient rooms, addressing emotional needs and offering support.
- Facilitated interfaith services and rituals, promoting inclusivity within diverse patient populations.
- Collaborated with medical staff to develop holistic care plans for patients' wellbeing.
- Developed training materials for volunteers on effective communication with patients in crisis.
- Served as crisis intervention specialist during emergency situations, offering immediate support to affected individuals.
- Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.
Hospice Volunteer
4 Months- Provided compassionate support to patients and families during end-of-life care.
- Offered patients emotional and social support by listening, reading and playing non-strenuous games.
- Developed and maintained supportive relationships with patients, ensuring comfort and dignity.
- Improved overall patient experience by facilitating recreational activities and engaging conversations.
Police Chaplain
6 Months- Provided emotional support to individuals in crisis situations.
- Conducted prayer sessions and spiritual counseling for officers and community members.
- Collaborated with law enforcement personnel to address community concerns.
- Participated in critical incident response, offering support to affected parties.
- Engaged with diverse populations to promote understanding and trust within the community.
- Developed relationships with officers and community members resulting in increased trust and rapport during difficult times.
- Provided grief counseling, easing emotional distress of families during times of loss.
Frontline Team Leader
2 Years 11 Months- Oversaw daily operations, ensuring team adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflow processes, enhancing service delivery to clients in need.
- Coordinated resource allocation, optimizing team performance during peak service hours.
- Facilitated communication among team members to foster collaboration and morale.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Improved overall team performance with consistent coaching, feedback, and recognition of individual achievements.
- Deescalated concerns with diplomacy and tact, ensuring a satisfactory outcome for all parties involved.
- Developed strong relationships with guests and staff through active listening, empathy, and personalized service recommendations.
- Facilitated open dialogue between team members during weekly meetings to address challenges effectively as they arose.
- Responded proactively and positively to rapid change.
Heavy Duty Equipment Technician
10 Years 3 Months- Diagnosed and repaired heavy-duty vehicles to ensure optimal performance for emergency response operations.
- Conducted routine maintenance on firefighting apparatus, enhancing reliability and safety standards.
- Collaborated with team members to troubleshoot equipment issues, promoting efficient problem resolution.
- Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan.
- Developed comprehensive inspection protocols, ensuring compliance with safety regulations and operational standards.
- Collaborated with manufacturers to remain up-to-date on the latest advancements in heavy duty equipment technology.
Field Training Officer
1 Year 8 Months- Conducted comprehensive training sessions for new emergency medical technicians, enhancing operational readiness and compliance.
- Developed standardized training materials that improved consistency in service delivery across all team members.
- Evaluated trainees' performance through practical assessments, ensuring adherence to safety protocols and quality standards.
- Collaborated with management to identify skill gaps, tailoring training programs to meet evolving operational needs.
- Implemented feedback mechanisms for trainees, promoting continuous improvement and adaptation of training methods.
- Served as a positive role model for new personnel, demonstrating professionalism, integrity, and commitment to public service at all times.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Conducted scenario-based exercises simulating real-world situations, preparing trainees for the challenges they would face in the field.
Education
Clinical Pastoral Education - CPE
Master of Divinity - Biblical Studies
Bachelor of Science - Business Administration
Paramedic Prep/EMT - Emergency Medical Technician
Skills
Problem-solving abilities
Active listening
Adaptability
Crisis counseling
Grief support
Crisis management
Empathy development
Team motivation
Strong work ethic
Calm and professional under pressure
Mission-oriented
Timeline
Hospital Chaplain
Ft Loudon Medical Center
07.2026 - CurrentRead More
Hospice Volunteer
Caris Healthcare
03.2026 - CurrentRead More
Police Chaplain
Knoxville Police Department
01.2026 - CurrentRead More
Frontline Team Leader
KNOX Area Rescue Ministries
05.2023 - 04.2026Read More
Heavy Duty Equipment Technician
Los Angeles Fire Department
03.2005 - 06.2015Read More
Field Training Officer
Gerber Ambulance
09.2003 - 05.2005Read More
Clinical Pastoral Education International
Clinical Pastoral Education from CPE
Read More
Gateway Seminary
Master of Divinity from Biblical Studies
Read More
Liberty University
Bachelor of Science from Business Administration
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University of California, Los Angeles
Paramedic Prep/EMT from Emergency Medical Technician
Read More