Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Hollister

Marietta,OH

Summary

Highly-skilled Franchise Partner/Director of Operations with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Franchise Partner

Donatos Pizzeria
04.2017 - Current
  • Analyzed data and developed actionable recommendations to drive growth.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Evaluated financial data regularly to identify trends, forecast future performance, and adjust budgets accordingly.
  • Expanded franchise footprint by identifying strategic growth opportunities and executing successful store openings.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Championed a culture of continuous improvement, empowering employees to identify and address inefficiencies or areas for potential growth proactively.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.
  • Supported business growth through strategic planning and process development.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Strengthened communication skills through regular interactions with others.

Franchisee

SUBWAY®Restaurants
07.2004 - 03.2017
  • Implemented customer feedback surveys to gather valuable insights into areas of improvement, using information gathered to make data-driven decisions that enhanced the franchise''s offerings and services.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations.
  • Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.


Education

Some College (No Degree) - Business Management

Ohio State University
Columbus, OH

Skills

  • Business Management
  • Strategic Planning
  • Performance Evaluations
  • P&L Management
  • Cost analysis and savings
  • Business Analysis
  • Operations Management
  • Marketing Strategies
  • Sales Tracking
  • Business Development
  • Franchise Relations
  • KPI Tracking
  • Performance Evaluation and Monitoring
  • Cost Control
  • Teamwork and Collaboration
  • Human Resources
  • Business Forecasting
  • Business marketing

Accomplishments

    Donatos Advisory Counsil Member

Timeline

Franchise Partner

Donatos Pizzeria
04.2017 - Current

Franchisee

SUBWAY®Restaurants
07.2004 - 03.2017

Some College (No Degree) - Business Management

Ohio State University

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Scott Hollister