Scott Holmes
Nahant,Massachusetts
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the medical and advertising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Multi Media Artist
Tombolo Studios-Self Employed
10.2015 - Current
- Online and in person customer service.
- Enhanced visual presentations by incorporating innovative design principles and cutting-edge multimedia tools.
- Delivered high-quality multimedia projects for clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to develop engaging marketing materials that effectively communicated brand messaging.
Customer Service Representative/Photographic Processing Technician
Angiographics Inc.
02.2002 - 09.2015
- Worked in coordination with approximately 50 Dr's offices( optometrists) and numerous North Shore Hospitals on a daily basis to schedule angiograms, process results, and expedite their return within 24 hours.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative/Photographic Processing Technician
Colonial Color Corp./ Digital Graphics Inc.
06.1998 - 12.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional initiatives aimed at enhancing overall stateside and international business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Film development. Large scale printing in both formats, traditional and digital formats for commercial advertising, artists and trade show purposes.
Education
9 Certificate Programs in Various Design Elements. - Digital Graphics/ Web Design
American Graphics Institute
Woburn, MA04.2015
Associate of Arts - Liberal Arts And General Studies
North Shore Community College
Danvers, MASkills
- Customer Relations
- Data Collection
- Documentation
- Complaint Resolution
- Paperwork Processing
- Problem Solving
- Digital /Photographic Illustration
Timeline
Multi Media Artist
Tombolo Studios-Self Employed
10.2015 - Current
Customer Service Representative/Photographic Processing Technician
Angiographics Inc.
02.2002 - 09.2015
Customer Service Representative/Photographic Processing Technician
Colonial Color Corp./ Digital Graphics Inc.
06.1998 - 12.2014
9 Certificate Programs in Various Design Elements. - Digital Graphics/ Web Design
American Graphics Institute
Associate of Arts - Liberal Arts And General Studies
North Shore Community College
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