Adriana Duran
Atlanta ,GA
Summary
Accomplished Esthetician with a proven track record, enhancing client satisfaction and retention through exceptional service, interpersonal communication, and innovative social media marketing strategies. Excelled in training roles, showcasing an innate ability for conflict resolution and retail sales. Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
6
6
years of professional experience
Work History
Lash Artist/Social Media Marketing Manager
Deka Lash
02.2023 - Current
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Coordinated promotional events to generate buzz around new product launches or initiatives.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
Guest Service Representative
Waxxpot
03.2024 - 08.2024
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with appointment modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Esthetician/Owner
La Estetica Beauty Studio
08.2021 - 10.2022
- Managed the daily operations related to customer service and inventory management.
- Handled all social media marketing and editing – Google, Yelp, Facebook, Instagram, and TikTok.
- Maintained a clean work environment while adhering to safety regulations and sanitization standards.
- Utilized professional communication techniques to build relationships with clients and encourage return visits.
- Attended workshops and seminars regularly in order to stay updated on latest trends in the industry.
Esthetician/Co-Lead/Trainer
The Ten Spot
02.2021 - 07.2021
- Provided high standards in both service execution and client interactions.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Identified potential areas for improvement in workflow processes and developed solutions to optimize efficiency.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
Esthetician
Waxxpot
08.2018 - 02.2021
- Scheduled client appointments and followed up within a timely manner.
- Utilized effective communication skills to build rapport with clients and ensure satisfaction with results.
- Ensured compliance with safety protocols throughout all stages of treatment processes.
- Attended regular training sessions to stay up-to-date on industry best practices.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2025
Associate of Science - Psychology
Georgia Perimeter College
Dunwoody, GA12.2023
Licensed Esthetician -
Paul Mitchell The School - Esani
Roswell, GA 04.2024 -
Skills
- Social Media Marketing
- Professionalism and Etiquette
- Client Retention Strategies
- Hygiene and Sanitation
- New Hire Training
- Planning and coordination
- Customer Relations
- Small business operations
Timeline
Licensed Esthetician -
Paul Mitchell The School - Esani
04.2024 -
Guest Service Representative
Waxxpot
03.2024 - 08.2024
Lash Artist/Social Media Marketing Manager
Deka Lash
02.2023 - Current
Esthetician/Owner
La Estetica Beauty Studio
08.2021 - 10.2022
Esthetician/Co-Lead/Trainer
The Ten Spot
02.2021 - 07.2021
Esthetician
Waxxpot
08.2018 - 02.2021
Bachelor of Science - Psychology
Georgia State University
Associate of Science - Psychology
Georgia Perimeter College
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