Scott Hunt
Brandon,FL
Summary
Proactive Retail/Restaurant Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
33
33
years of professional experience
Work History
Restaurant Manager
The Haymaker Restaurant
04.2022 - 12.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
Membership Specialist
Sam's Club
05.2021 - 04.2022
- Emphasized and recommended service features based on knowledge of customers' needs and vendor capabilities and limitations
- Answered customers' questions about services, prices, availability, or credit terms
- Participated in ongoing training to enhance own job skills and participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Adhered to quality and service standards to support operational goals
- Worked with coworkers to complete tasks.
Assistant General Manager
Portillo's Hot Dogs
Phoenix / Tempe, AZ
03.2019 - 05.2021
- Recruited and hired associates to meet business needs and requirements
- Mentored new associates to contribute to company's positive culture
- Monitored receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Demonstrated and supported continuous improvement and growth mindset.
Restaurant Manager
Chili's / Old Country Buffet / Ryan's Steakhouse
Arizona, North Carolina, Georgia
07.2011 - 03.2019
- Created Worked with direct reports to cross-train and assist in development of new skills
- Implemented corrective actions for issues, continuously improving service results
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Organized and conducted pre-shift meetings to review specials, menu changes and house counts
- Monitored cash handling procedures to accurately charge customers
- Provided orientation and on-boarding training to new associates.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Established and maintained proactive human resource functions, complying with labor regulations
- Worked with direct reports to cross-train and assist in development of new skills
- Assessed staffing needs and recruited staff
- Using methods such as newspaper advertisements and attendance at job fairs
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
NextBack
Manager of Operations
Radio Shack, Block Buster, Target, Stanley, AK Industrial Hardware
08.1989 - 07.2011
- Developed talented team, participating in hiring, coaching and performance management processes
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Developed custom websites to meet individual client needs
- Applied skills in network diagnostics and troubleshooting to promptly resolve issues
- Collaborated with management and users to develop e-commerce strategies and to integrate these strategies with web sites
- Set sales targets and budgets for team leads and employees to follow
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Interviewed and hired prospective employees according to team needs
- Tracked store inventory and ordered new products to prevent shortages
- Approved advertising campaigns and developed promotional material for retail use.
Education
Some College (No Degree) - Business Management
University of Phoenix
Las Vegas, NVSome College (No Degree) - Electronics
Anchorage Community College
Anchorage, AKSkills
- Team Leadership Expertise
- Business Development
- Employee Scheduling
- Training and Development Background
- Operations Management
- Sales Coaching
- Inventory Control
- Sales Forecasting
- Customer Relationship Management (CRM)
- Hiring and Recruitment
- Business Operations Knowledge
- Marketing and advertising
References
Available upon request
Timeline
Restaurant Manager
The Haymaker Restaurant
04.2022 - 12.2022
Membership Specialist
Sam's Club
05.2021 - 04.2022
Assistant General Manager
Portillo's Hot Dogs
03.2019 - 05.2021
Restaurant Manager
Chili's / Old Country Buffet / Ryan's Steakhouse
07.2011 - 03.2019
Manager of Operations
Radio Shack, Block Buster, Target, Stanley, AK Industrial Hardware
08.1989 - 07.2011
Some College (No Degree) - Business Management
University of Phoenix
Some College (No Degree) - Electronics
Anchorage Community College