Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalonda Darden

Rochester,New York

Summary

Talented General Manager with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in an organization. Seeking a similar position with a new fitness establishment in Rochester, NY area.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

Red Lobster
02.2023 - Current
  • Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer .
  • Boosted team morale with regular training sessions and performance evaluations, fostering a positive work environment.
  • Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.
  • Optimized staff productivity by effectively delegating tasks based on individual strengths and skillsets.
  • Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

General Manager

Moes Southwest Grill
05.2014 - 01.2023
  • Motivated, trained and disciplined employees to maximize performance.
  • Completed inventory purchases and oversaw restocking.
  • Handled cash in an accurate manner and prepared deposits.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Oversaw computer database and physical filing systems.
  • Monitord and evaluated teams, identifying and targeting opportunities for improvement.

Bus Monitor

Monroe School Transportation
12.2008 - 12.2011
  • Managed emergency bus evacuations with appropriate use of the emergency door.
  • Assisted the driver in monitoring and managing student behaviors to promote safety.
  • Responded to medical crises and other emergencies in a knowledgeable and calm manner.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Kept student personal and medical information in the strictest confidence.
  • Maintained a clean and tidy bus interior at all times.
  • Communicated with children in developmentally appropriate way.
  • Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.

Education

GED - undefined

Joseph C Wilson Magnet High School
Rochester, NY
2009

Skills

  • Team leadership expertise
  • Strategic planning skill
  • Training and development background
  • Effective leader
  • Teamwork and collaboration
  • Customer service-oriented
  • Customer service
  • Efficient multi-tasker
  • Employee scheduling
  • Inventory management
  • Conflict resolution
  • Relationship building
  • Food and kitchen safety
  • Sales

Timeline

Restaurant Manager

Red Lobster
02.2023 - Current

General Manager

Moes Southwest Grill
05.2014 - 01.2023

Bus Monitor

Monroe School Transportation
12.2008 - 12.2011

GED - undefined

Joseph C Wilson Magnet High School
Shalonda Darden