Shalonda Darden
Rochester,New York
Summary
Talented General Manager with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in an organization. Seeking a similar position with a new fitness establishment in Rochester, NY area.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Red Lobster
02.2023 - Current
- Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer .
- Boosted team morale with regular training sessions and performance evaluations, fostering a positive work environment.
- Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.
- Optimized staff productivity by effectively delegating tasks based on individual strengths and skillsets.
- Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
General Manager
Moes Southwest Grill
05.2014 - 01.2023
- Motivated, trained and disciplined employees to maximize performance.
- Completed inventory purchases and oversaw restocking.
- Handled cash in an accurate manner and prepared deposits.
- Resolved problems promptly and effectively to elevate customer approval.
- Oversaw computer database and physical filing systems.
- Monitord and evaluated teams, identifying and targeting opportunities for improvement.
Bus Monitor
Monroe School Transportation
12.2008 - 12.2011
- Managed emergency bus evacuations with appropriate use of the emergency door.
- Assisted the driver in monitoring and managing student behaviors to promote safety.
- Responded to medical crises and other emergencies in a knowledgeable and calm manner.
- Helped load and unload disabled and non-ambulatory passengers.
- Kept student personal and medical information in the strictest confidence.
- Maintained a clean and tidy bus interior at all times.
- Communicated with children in developmentally appropriate way.
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
Education
GED - undefined
Joseph C Wilson Magnet High School
Rochester, NY2009
Skills
- Team leadership expertise
- Strategic planning skill
- Training and development background
- Effective leader
- Teamwork and collaboration
- Customer service-oriented
- Customer service
- Efficient multi-tasker
- Employee scheduling
- Inventory management
- Conflict resolution
- Relationship building
- Food and kitchen safety
- Sales
Timeline
Restaurant Manager
Red Lobster
02.2023 - Current
General Manager
Moes Southwest Grill
05.2014 - 01.2023
Bus Monitor
Monroe School Transportation
12.2008 - 12.2011
GED - undefined
Joseph C Wilson Magnet High School