Scott Hutchinson
Flint,MI
Summary
Dedicated custodian with expertise in cleaning and sanitizing. Known for strong attention to detail and excellent customer service. Committed to maintaining safe, clean environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Custodian
Miller Industries, Inc
03.2023 - Current
- Maintained cleanliness and organization of facility to ensure safe working environment.
- Operated floor maintenance equipment, including buffers and vacuums, to uphold cleanliness standards.
- Conducted routine inspections of premises to identify maintenance needs and safety hazards.
- Assisted in training new custodial staff on procedures and equipment use for optimal efficiency.
- Enhanced inventory management by tracking cleaning supplies and requesting restocks as necessary.
- Implemented waste management practices to promote sustainability within the workplace.
- Collaborated with team members to develop cleaning schedules that maximized operational effectiveness.
- Developed standard operating procedures for custodial tasks to improve consistency in service delivery.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
High Rise Window Cleaner/ Janitorial
G & J
04.2021 - 06.2023
- Operated specialized equipment for high-rise window cleaning, ensuring adherence to safety protocols.
- Conducted thorough inspections of windows and facades to identify maintenance needs.
- Collaborated with team members to develop efficient cleaning strategies, enhancing workflow.
- Trained new staff on proper cleaning techniques and equipment usage for optimal performance.
- Developed best practices that improved overall efficiency and reduced downtime in operations.
- Provided excellent customer service for building owners, addressing concerns and meeting their specific needs.
- Streamlined workflow processes for more efficient completion of projects within the given timeframe.
- Ensured a clean work area at all times, removing debris from ledges and sills after completing window cleaning tasks.
- Supported company growth by promoting its services through professional interactions with clients and potential customers.
- Safely navigated complex building structures using ropes, harnesses, and other necessary equipment for efficient window cleaning tasks.
- Demonstrated adaptability to various weather conditions while still maintaining quality workmanship in high rise window cleaning tasks.
Janitorial Supervisor
CenterPoint Church \ School
01.2020 - 03.2022
- Supervised daily cleaning operations to ensure facility cleanliness and safety.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Implemented inventory management procedures for cleaning supplies and equipment.
- Developed training materials to enhance team performance and service quality.
- Collaborated with school administration to address maintenance needs promptly.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
- Fostered a positive work environment through clear communication channels between employees.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Spearheaded green initiatives aimed at reducing environmental impact through the use of eco-friendly cleaning products and waste reduction strategies.
- Reduced environmental impact by integrating eco-friendly cleaning products and methods.
- Boosted operational efficiency, reallocating resources to areas with higher demand and adjusting cleaning frequencies based on usage patterns.
- Optimized shift schedules to ensure 24/7 coverage without overworking staff, improving work-life balance.
Night Manager
Sparklebuggy Car Wash
05.2019 - 04.2021
- Supervised nightly operations to ensure exceptional guest experiences and service quality.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Trained and mentored staff on service protocols, fostering a collaborative team environment.
- Resolved guest complaints promptly, enhancing satisfaction and loyalty.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance customer experience.
- Trained and mentored team members on operational procedures and customer service excellence.
- Collaborated with management to implement safety protocols, ensuring compliance with regulations.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction and loyalty.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Assessed and adjusted staffing levels to meet operational demands.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Increased guest satisfaction, responding swiftly to special requests and ensuring amenities were readily available.
Education
GED -
Mott Adult
Flint, MI1996
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
Certification
building trades, first aid, cpr, bloodspill
Timeline
Custodian
Miller Industries, Inc
03.2023 - Current
High Rise Window Cleaner/ Janitorial
G & J
04.2021 - 06.2023
Janitorial Supervisor
CenterPoint Church \ School
01.2020 - 03.2022
Night Manager
Sparklebuggy Car Wash
05.2019 - 04.2021
GED -
Mott Adult