Scott Ian Green
Langhorne,Pennsylvania
Summary
Banking professional with extensive experience in operations and relationship management at Citizens Bank. Demonstrated ability to drive revenue growth and improve customer experiences. Skilled in team collaboration, performance evaluations, compliance, and risk management. Focused on building and maintaining long-term client relationships.
Overview
28
28
years of professional experience
Work History
Assistant Vice President, Branch Office Manager
First Citizens Community Bank
Philadelphia, Pennsylvania
01.2024 - Current
- Managed day-to-day operations, driving sales growth and ensuring effective risk management of retail banking center.
- Focused on revenue growth through consumer and commercial lending, deposits, investments, and other banking products.
- Developed and retained customer relationships while providing an outstanding customer experience.
- Coached and developed a team of five focusing on the referring of new business and opportunities, as well as taking interest in their long-term career growth.
- Participated in community activities, including local Civic Association, to enhance the bank's presence and commitment to local communities.
Assistant Vice President, AML Operations Manager II
Citizens Bank
Fort Washington, Pennsylvania
01.2017 - 06.2023
- Guided branch network and Business Banking Relationship Managers on AML/BSA regulatory compliance to ensure adherence to requirements.
- Reviewed documents and information for new business clients to assess risk and establish due diligence requirements for each account.
- Escalated business activity deemed to be suspicious or prohibited to the bank's Financial Intelligence Unit to determine if relationships should be maintained.
- Performed ongoing compliance reviews of existing clients to ensure that there were no changes in risk level and ownership structure.
- Collaborated with Fraud Investigators on cases of Check Fraud and E-Crimes to enhance case resolution. in Check Fraud & E-Crimes regarding new cases.
- Produced monthly reports for Senior Management detailing identified risks and actions taken to mitigate them.
- Submitted referrals of possible elder abuse to appropriate agencies for investigation.
Assistant Vice President, Wire Authenticator, and Team Lead, ACH Specialist
Citizens Bank of Pennsylvania
Philadelphia, Pennsylvania
06.2011 - 01.2017
- Processed and approved domestic and international wire transfers, ensuring compliance with policies and procedures for branch colleagues.
- Identified risk opportunities related to Wire Transfers.
- Contributed to policy creation and revision for Centralized Group and Automated Wire System.
- Created and managed department database tracking wire transfer volumes and errors to enhance operational oversight.
- Developed extensive training for new colleagues to the team.
- Partnered with state operations directors to identify coaching opportunities addressing errors and their impact on customer experience.
- Supported other projects including Safe Deposit Escheatment and Branch Scorecard Exception Disputes.
Assistant Vice President, Regional Operations Manager
Citizens Bank of Pennsylvania
Philadelphia, Pennsylvania
06.2006 - 06.2011
- Implemented and rolled out operational initiatives across regional branches to improve overall performance.
- Delivered targeted coaching and onboarding for new Branch Managers to strengthen operational capabilities.
- Facilitated ongoing training classes on branch operational effectiveness.
- Guided branch colleagues in enhancing customer service skills to ensure compliance with bank procedures and standards.
- Provided regular updates to Senior Management on operational challenges uncovered during branch visits.
- Assisted partners in Corporate Security and Investigations and Retail Risk with internal investigations and audits.
- Responded and assisted with branch emergencies, including robberies and branch system outages.
Banking Officer, Branch Manager
Citizens Bank of Pennsylvania/Commonwealth Bank
Philadelphia, Pennsylvania
09.1998 - 06.2006
- Strengthened relationships with personal and business customers, fostering loyalty and retention.
- Assisted customers with account inquiries and provided tailored financial solutions.
- Processed loan applications and evaluated creditworthiness of applicants.
- Partnered with team members to streamline transaction processes, enhancing overall customer experience.
- Conducted regular audits on branch activities to maintain operational integrity.
- Addressed and resolved customer complaints promptly, contributing to improved service quality at the branch.
- Analyzed customer financial needs and recommended appropriate banking products.
Education
Bachelor of Business Administration - General and Strategic Management, Business Law
Temple University
Philadelphia, PennsylvaniaSkills
- Banking management
- Financial reporting
- Budget management
- Risk management
- Operations management
- Performance reviews
- Team collaboration
- Communication skills
Accomplishments
- 2025 Companywide Outstanding Service Award for reaching above and beyond to help fellow employees and customers.
- Six Sigma Kaizen project team member for check fraud resulting in a 2-million-dollar reduction in first-year fraud losses.
- 2011 assigned region of responsibility at the highest level of operational stability for corporate audits in the Philadelphia Marketplace.
- 2003 Pennsylvania In-Store Branch Manager of the Year.
Timeline
Assistant Vice President, Branch Office Manager
First Citizens Community Bank
01.2024 - Current
Assistant Vice President, AML Operations Manager II
Citizens Bank
01.2017 - 06.2023
Assistant Vice President, Wire Authenticator, and Team Lead, ACH Specialist
Citizens Bank of Pennsylvania
06.2011 - 01.2017
Assistant Vice President, Regional Operations Manager
Citizens Bank of Pennsylvania
06.2006 - 06.2011
Banking Officer, Branch Manager
Citizens Bank of Pennsylvania/Commonwealth Bank
09.1998 - 06.2006
Bachelor of Business Administration - General and Strategic Management, Business Law
Temple University