Scott Indresano
Waverly,IA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Mac, and iOS systems. Proven skill in resolving problems quickly on first call. Experienced in Office 365, ServiceDesk, and other enterprise applications.
Overview
8
8
years of professional experience
Work History
Delivery Driver
XAND Investments, LC, DBA Jimmy Johns
05.2021 - Current
- Delivered food to customers
- Verified orders for accuracy
- Performed cleaning duties as required
- Performed food preparation duties as required
Technical Support Representative
Stefanini
06.2022 - 08.2022
- Assisted Southern New Hampshire University students, faculty, and staff with various technical problems
- Advised on how to submit assignments
- Advised on outages and system issues.
Project Technician
TEKsystems
02.2020 - 05.2020
- Installing and upgrading backup software on shop computers
- Verifying successful installs
- Running backups and reporting any errors to offsite personnel.
Technical Support Advisor
Conduent
02.2019 - 08.2019
- Answering calls from customers for Apple products
- Assisting customers with iPhones, iPods, and iPads
- Opening tickets for repair if necessary for mail in or in store
- Escalated to Tier II as needed.
Route Apprentice
City Laundry
07.2018 - 11.2018
- Delivered clean and picked up soiled uniforms, linens, mats and other consumables
- Managed damaged items
- Managed inventory items.
Customer Service Specialist
Concentrix, Inc
01.2016 - 03.2016
- Assisted customers with Turbotax software
- Answered technical questions regarding the software
- Gave customers limited tax advice based on tax law
- Opened tickets based upon knowledge base processes
Education
High school diploma -
Wauwatosa East High School
Wauwatosa, WIAssociate of Science - Computer Information Systems Networking
University of Phoenix
Tempe, AZSkills
- Desktop support
- Mac systems
- Software diagnosis
- Windows 10
- PC component diagnostics
- Technical Support
- Customer service expert
- Microsoft Outlook
- Network diagnostics
- TCP/IP
Timeline
Technical Support Representative
Stefanini
06.2022 - 08.2022
Delivery Driver
XAND Investments, LC, DBA Jimmy Johns
05.2021 - Current
Project Technician
TEKsystems
02.2020 - 05.2020
Technical Support Advisor
Conduent
02.2019 - 08.2019
Route Apprentice
City Laundry
07.2018 - 11.2018
Customer Service Specialist
Concentrix, Inc
01.2016 - 03.2016
High school diploma -
Wauwatosa East High School
Associate of Science - Computer Information Systems Networking
University of Phoenix
Similar Profiles
Scott GreavesScott Greaves
Operations Director at LC Enterprises dba Five Guys Burgers and FriesOperations Director at LC Enterprises dba Five Guys Burgers and Fries
Joe NorthernJoe Northern
Part-Time Investment Group Manager at Transit Center Investments, LCPart-Time Investment Group Manager at Transit Center Investments, LC
Andrew StoeltingAndrew Stoelting
Manager at Jimmy JohnsManager at Jimmy Johns