Scott Johnsen
Saint Charles,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Senior Customer Success Specialist
Global Tranz // WorldWide Express
05.2018 - 12.2023
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Worked with many fortune 500 companies, moving their freight and making sure on time deliveries were met.
Education
Bachelor of Arts - Corporate Communication
Northern Illinois University
Dekalb, IL05.2018
Skills
- Close Attention to Detail
- Cross-Functional Coordination
- Performance Monitoring
- Technical Proficiency
- Works Well in a Team Environment
- Quick at Problem Solving
Timeline
Senior Customer Success Specialist
Global Tranz // WorldWide Express
05.2018 - 12.2023
Bachelor of Arts - Corporate Communication
Northern Illinois University
Similar Profiles
Amna RamzanAmna Ramzan
Dispatcher/Coordinator at DHL Express Worldwide ExpressDispatcher/Coordinator at DHL Express Worldwide Express
Brody PeacockBrody Peacock
Account Executive at Worldwide ExpressAccount Executive at Worldwide Express
ALIZÉ MoorbyALIZÉ Moorby
Carrier Billing Specialist III at Worldwide ExpressCarrier Billing Specialist III at Worldwide Express