Summary
Overview
Work History
Education
Skills
Timeline
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Scott Johnsen

Saint Charles,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Senior Customer Success Specialist

Global Tranz // WorldWide Express
05.2018 - 12.2023
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Boosted customer retention rates through proactive communication and building strong relationships.
  • Improved response times by streamlining support processes and prioritizing urgent requests.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
  • Worked with many fortune 500 companies, moving their freight and making sure on time deliveries were met.

Education

Bachelor of Arts - Corporate Communication

Northern Illinois University
Dekalb, IL
05.2018

Skills

  • Close Attention to Detail
  • Cross-Functional Coordination
  • Performance Monitoring
  • Technical Proficiency
  • Works Well in a Team Environment
  • Quick at Problem Solving

Timeline

Senior Customer Success Specialist

Global Tranz // WorldWide Express
05.2018 - 12.2023

Bachelor of Arts - Corporate Communication

Northern Illinois University

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Scott Johnsen