I enjoy cooking, always on the lookout for a new tasty recipe
I've always been drawn to the outdoors Hiking at our beautiful parks here in South Carolina is a great activity of mine
Scott Johnston
Columbia,SC
Summary
Career changer seeking new challenges.
I am a results-driven individual with multiple years experience in direct customer service, now perusing a career in the health insurance industry. I am equipped with transferable skills in problem solving and team building with a strong sense of dependability and integrity. I am eager to apply high energy and enthusiasm to drive success.
Overview
23
23
years of professional experience
Work History
Parts Delivery Driver
Jim Hudson Automotive
09.2024 - Current
- Remained knowledgeable about current product offerings; effectively communicated this information to customers during deliveries as needed.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Safely and punctually delivered auto parts to local and long distance automobile stores from large distributor.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
Tier 1 Associate
Amazon
09.2020 - 08.2024
- Managed inventory control, reducing waste and optimizing stock levels to meet demand fluctuations effectively.
- Implemented quality control measures that led to a decrease in defects and improved product reliability.
- Collaborated with team members to achieve project goals and improve overall team performance.
- Contributed ideas during brainstorming sessions, helping to drive innovation and continuous improvement within the organization.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Offered assistance in implementing and developing training programs.
- Assisted in the development of training materials, leading to better onboarding experiences for new hires.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Alodias Cucina Italiana
11.2017 - 06.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Kitchen Line Cook
Beef 'O' Brady's
07.2014 - 10.2017
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Promoted a safe working environment by adhering to established safety protocols for equipment use and maintenance.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Coordinated seamlessly with front-of-house staff to ensure timely delivery of orders without compromising on quality or taste.
- Collaborated with fellow line cooks to coordinate cooking times and plate presentations for seamless service.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Pizza Maker
Pizza Inn
01.2012 - 07.2014
- Wiped down counters and food prep stations using bleach and clean cloths.
- Coached new workers on store policies, pizza making, and dough preparation.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Used pizza cutter to slice pizzas according to size and customer specifications.
Customer Service Representative
FB Johnston Graphics
01.2002 - 12.2009
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
No Degree - Physical Therapy Assistant
Midlands Technical College
Columbia, SCNo Degree - Commercial Graphics
Clemson University
Clemson, SCNo Degree - Commercial Graphics
Midlands Technical College
Columbia, SCHigh School Diploma -
Irmo High School
Irmo, SC01.1988
Skills
Cross-Functional Teamwork
Compliance Management
Performance Tracking
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Complaint resolution
Client Relations
Professional telephone demeanor
Product Knowledge
Interests
Timeline
Parts Delivery Driver
Jim Hudson Automotive
09.2024 - Current
Tier 1 Associate
Amazon
09.2020 - 08.2024
Assistant Manager
Alodias Cucina Italiana
11.2017 - 06.2020
Kitchen Line Cook
Beef 'O' Brady's
07.2014 - 10.2017
Pizza Maker
Pizza Inn
01.2012 - 07.2014
Customer Service Representative
FB Johnston Graphics
01.2002 - 12.2009
No Degree - Physical Therapy Assistant
Midlands Technical College
No Degree - Commercial Graphics
Clemson University
No Degree - Commercial Graphics
Midlands Technical College
High School Diploma -
Irmo High School
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