Scott Kline
Peabody,MA
Summary
Global IT Executive with 35+ years driving large-scale infrastructure, operations, and digital transformation across the U.S., Europe, and Asia. Proven leader in building high-performing teams and resilient platforms that accelerate growth and operational excellence. Expert in global service delivery, ITIL-based operations, and vendor management, consistently improving performance, scalability, and cost efficiency across complex, multinational environments.
Overview
36
36
years of professional experience
Work History
IT Operations Director, East Region
Philips
05.2021 - 09.2025
- Led IT operations and service delivery across North America, aligning infrastructure, security, and global IT services with strategic business objectives.
- Accountable for service performance, financial governance, and operational excellence across all technology domains.
- Directed North American IT financial operations, including budgeting, forecasting, and cost optimization.
- Led data center consolidation program, improving efficiency, scalability, and business continuity.
- Delivered SD-LAN rollout across North America, modernizing network infrastructure, enhancing performance and reliability.
- Oversaw telecom, unified communications, and call center technical teams to ensure seamless performance.
- Managed global identity and access management services, strengthening compliance and security posture.
Demand & Operations Director
Philips
09.2015 - 05.2021
- Served as a strategic interface between business groups and global IT services.
- Drove operational efficiency, vendor performance, and technology enablement across North American operations.
- Directed IT procurement and software licensing, optimizing spend and vendor performance.
- Led North American unified communications rollout, enhancing collaboration and reliability.
- Retired 80% of PABX systems, achieving major cost reductions and infrastructure simplification.
- Managed regional telecom, call center, and network teams ensuring consistent service delivery.
- Oversaw third-party identity and access management, improving governance and user lifecycle management.
Board of Directors / Secretary of the Corporation
Community Boating, Inc.
10.2011 - 10.2020
- Provided governance, strategic direction, and fiscal oversight for one of the nation’s oldest public boating programs.
- Guided long-term strategic planning and policy initiatives.
- Oversaw budget governance, fundraising, and financial stewardship.
- Strengthened community relationships and organizational governance standards.
Infrastructure & Operations Manager
Philips
03.2012 - 08.2015
- Managed global IT operations for the PCCI business group, leading distributed technical teams in the U.S., Europe, and Asia.
- Ensured scalable, secure, and reliable infrastructure supporting mission-critical healthcare solutions.
Global EAI Portfolio Manager
Philips
06.2010 - 03.2012
- Directed global enterprise integration portfolios, managing EAI and EDI platforms across multiple regions.
- Merged Philips and Healthcare EDI platforms, retiring legacy infrastructure and realizing $2.5M annual savings.
Team Lead, Application Integration
Philips Healthcare
08.2008 - 06.2010
- Led cross-regional integration teams (U.S. and Netherlands), ensuring reliable connectivity across systems and business units.
Early Career Progression
Philips
01.1990 - 01.2008
- Held progressive IT leadership roles across APAC in business applications, systems integration, and enterprise infrastructure.
- Directed global SAP consolidation across U.S., EU, and APAC, reducing costs and unifying reporting.
- Re-engineered EAI architecture, improving scalability and global team delivery speed.
- Recognized for integration best practices through international peer audits and consulting engagements.
Education
Bachelor of Science - Computing Science
University of Technology Sydney
AustraliaSkills
- Global Team Leadership
- Stakeholder Engagement
- IT Infrastructure Operations
- Identity & Access Management
- Cloud Modernization
- Network Modernization
- Enterprise Integration/EAI
- SAP R/3 / APO
- IT Project Management
- IT Program Management
- Prince2
- ITIL
- Business Process Optimization
- Vendor Governance
- Financial Governance
- Continuous Improvement
Education And Professional Development
- University of Technology Sydney, Completed coursework toward Bachelor of Science, Computing Science
- Extensive executive and technical leadership experience in global IT operations, infrastructure, and digital transformation.
- Certified Prince2 Practitioner, ITIL – Service Management, Change Management, Release Management
- Extensive SAP Training (ABAP, BW, MM, SD, APO), Data Warehousing (Cognos, KALIDO), Application Integration (SAP, TIBCO)
- Philips Management Development Centre, Communication, Performance Management, Train the Trainer, Process Improvement
Personal Information
Title: IT Director | Infrastructure Operations & Global IT Leadership
Core Expertise
- Global Team Leadership
- Stakeholder Engagement
- IT Infrastructure Operations
- Identity & Access Management
- Cloud Modernization
- Network Modernization
- Enterprise Integration/EAI
- SAP R/3 / APO
- IT Project Management
- IT Program Management
- Prince2
- ITIL
- Business Process Optimization
- Vendor Governance
- Financial Governance
- Continuous Improvement
Timeline
IT Operations Director, East Region
Philips
05.2021 - 09.2025
Demand & Operations Director
Philips
09.2015 - 05.2021
Infrastructure & Operations Manager
Philips
03.2012 - 08.2015
Board of Directors / Secretary of the Corporation
Community Boating, Inc.
10.2011 - 10.2020
Global EAI Portfolio Manager
Philips
06.2010 - 03.2012
Team Lead, Application Integration
Philips Healthcare
08.2008 - 06.2010
Early Career Progression
Philips
01.1990 - 01.2008
Bachelor of Science - Computing Science
University of Technology Sydney