Scott Knapp
Big Flats,NY
Summary
Sales professional with 10+ years driving revenue across automotive, telecom, and home improvement. Known for translating technical features into customer value, cultivating long-term relationships and referrals, and consistently meeting or exceeding goals with high customer satisfaction (CSI). Strengths include full‑cycle selling, needs discovery, objection handling, quoting/proposals, pipeline and CRM management, and cross‑functional coordination through installation/fulfillment.
Experienced in operating various tools and equipment to complete daily tasks efficiently, ensuring workflow continuity and adherence to safety compliance. Maintained organized work areas, contributing to a productive environment while assisting in material handling for loading and unloading processes. Demonstrated ability to optimize delivery routes using GPS technology, achieving on-time performance and enhancing customer satisfaction through effective communication and issue resolution. Proven track record of performing vehicle inspections and maintaining accurate logs in accordance with safety protocols, while collaborating with dispatch teams to improve operational efficiency.
Overview
16
16
years of professional experience
Work History
Generalist
Randstad
Big Flats, New York
03.2026 - Current
- Implemented process improvements to streamline candidate sourcing and placement workflows.
- Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
- Maintained positive working relationship with fellow staff and management.
General Laborer
Independant
Big Flats, New York
06.2024 - 01.2026
- Operated various tools and equipment to efficiently complete daily tasks, ensuring smooth workflow and safety compliance.
- Maintained cleanliness and organization of work areas, contributing to a safe and productive environment for all team members.
- Assisted in loading and unloading materials, streamlining operations and minimizing delays during transportation processes.
Delivery Driver
Amazon
Bath, United States
10.2023 - 01.2024
- Completed high-volume residential and business deliveries across diverse routes while maintaining strict on-time performance and safety standards.
- Delivered courteous, customer-first service; resolved delivery issues, confirmed signatures, and communicated ETAs to ensure satisfaction.
- Optimized routes using GPS and scanning applications to minimize delays and consistently meet station KPIs.
- Performed thorough pre- and post-trip vehicle inspections; maintained accurate logs and adhered to company and DOT safety protocols.
- Ensured scan accuracy and package integrity through careful handling, documentation, and chain-of-custody compliance.
- Coordinated with dispatch and station teams to address missorts, returns, and escalations, reducing reattempts and improving route completion times.
Delivery Driver
Fedex
Horseheads, United States
01.2022 - 08.2023
- Delivered parcels to residential and business customers on assigned routes, maintaining strong on-time performance and scan accuracy.
- Provided professional, customer-first service; communicated ETAs, captured signatures, and resolved delivery issues, returns, and reattempts.
- Planned and adjusted routes using handheld scanner and navigation tools to maximize stop efficiency and meet daily targets.
- Conducted pre- and post-trip vehicle inspections; ensured package integrity and chain-of-custody compliance.
- Collaborated with terminal operations and dispatch to address missorts, pickups, and exceptions, supporting smooth route completion.
Sales Representative
Dura-Bilt
Wellsburg, United States
06.2018 - 07.2021
- Led consultative B2C sales for home improvement/building products; qualified inbound leads, conducted site visits/measurements, and scoped requirements.
- Built value‑driven proposals and quotes; translated technical specs into clear customer benefits and positioned upgrades to increase order value.
- Managed pipeline from discovery to close; scheduled demos, nurtured follow‑ups, and maintained accurate activity notes in CRM for forecasting.
- Coordinated with production, installers, and vendors to align timelines, order materials, and resolve issues through installation.
- Provided post‑sale support to drive referrals and repeat business.
Door to Door Sales Representative
Time Warner Cable
Horseheads, United States
03.2017 - 09.2017
- Prospected residential customers and presented cable/internet/phone bundles across assigned territories.
- Led needs-based conversations, handled objections, and tailored packages to budget and usage.
- Scheduled installations, processed orders accurately, and ensured a smooth handoff to field operations.
- Maintained territory pipeline, tracked activities in CRM, and adhered to compliance guidelines.
- Delivered customer-first experiences that reduced cancellations and drove referrals.
Bank Representative
Chemung Canal
Big Flats, United States
01.2014 - 10.2016
- Served as a teller/CSR delivering daily transactional support and frontline customer service.
- Opened and serviced consumer accounts; identified needs and referred banking, credit, and digital solutions.
- Balanced cash drawers, processed deposits/withdrawals, and reconciled discrepancies with strong attention to detail.
- Complied with KYC/AML, privacy, and security policies while safeguarding sensitive customer information.
- Resolved customer issues promptly and maintained professional communications to build loyalty.
Sales Professional
Simmons-Rockwell
Horseheads, United States
01.2011 - 06.2013
- Drove full-cycle automotive sales for new and pre-owned vehicles from prospecting and needs analysis through delivery.
- Led product demos and test drives; presented financing, protection plans, and accessories in partnership with F&I.
- Managed CRM leads, appointments, and follow-ups to sustain a strong pipeline and repeat/referral business.
- Negotiated trade-ins and pricing within guidelines while maintaining CSI and profitability targets.
Education
Regents Diploma -
Horseheads High School
HorseheadsSkills
- Sales Representative
- Team Player
- Customer Satisfaction
- Manufacturing
- Tool operation
- Safety compliance
- Workflow optimization
- Material handling
Languages
English
Timeline
Generalist
Randstad
03.2026 - Current
General Laborer
Independant
06.2024 - 01.2026
Delivery Driver
Amazon
10.2023 - 01.2024
Delivery Driver
Fedex
01.2022 - 08.2023
Sales Representative
Dura-Bilt
06.2018 - 07.2021
Door to Door Sales Representative
Time Warner Cable
03.2017 - 09.2017
Bank Representative
Chemung Canal
01.2014 - 10.2016
Sales Professional
Simmons-Rockwell
01.2011 - 06.2013
Regents Diploma -
Horseheads High School